Susan Santoro is absolutely the best agent we ever had represent us. Her knowledge, advice, guidance and suggestions really paid off getting our house ready for sale. We sold our house at $76K over asking thanks to her!!!! Scott & Lara Daniello

Susan worked with us to sell our home of 23 years in Guilford. From the very beginning, her expertise was outstanding. She understood how to convey the beauty and uniqueness of this contemporary home, offered practical solutions to myriad hurdles that inevitably arose along the way, and was always available by phone or text to offer advice and support. She is exceptionally knowledgeable, hard-working, attentive to her clients, and able to understand and relate productively with buyers’ interests. Susan Santoro is a real gem -- absolutely the best real estate professional we have ever had the pleasure of working with Michel & Vivian Teitelbaum

Very professional and efficient realtors and staff. I had a smooth experience in selling my home very quickly. Louisa Iacurci

Susan Santoro made the entire process of buying our home stress-free. She was such a wonderful agent and we had a great experience working with her. Extremely knowledgeable and a pleasure to be around. We highly recommend her and plan to work with her again when it is time for our parents to find a house in our area. Lani Lindstrom Eilon Bomshtein

We had a great experience working with Susan Santoro. She was very knowledgeable about the area and recommended a home that suited our needs. She also provided us reliable mortgage brokers, home inspectors, and an excellent lawyer for the whole closing process. We will definitely contact Susan for all of our future home needs and are actively recommending her to our friends moving to the New Haven area! Kai Waechter Grace Tartaglia

We asked Susan for help in finding our first home. We had been looking for a year so we were not feeling optimistic about the process, however after our first phone call, we knew we were in the best capable hands. Within 48 hours, she told us about houses soon to hit the market, and she had come up with a strategy for success. She got us into our dream home in no time and helped us draft a competitive offer that would stand out in a bidding war. Needless to say, we got the house! As first time homebuyers, we had no experience in the process, Susan was super patient walking us through the inspection and closing, we always felt in good hands and supported. I would recommend Susan to anyone and everyone seriously looking for their next home in the area! Thank you a million times! giulicerro

Susan Santora worked very hard to get my house sold. She was always available, day or night. Would recommend your agency without hesitation. Maureen Schaetzl

William Pitt Sotheby's is very fortunate to have Susan Santoro on their staff, and as one of the top Realtors in the state of Connecticut she exceeds excellence! Susan simply is the best of the best. She is genuine and truly cares about her clients. You can rest comfortably knowing Susan is in charge. Arlene McCoy, Ph.D. Arlene McCoy

My husband and I were referred to Susan separately by two friends and we could not be more grateful - we had an absolutely outstanding experience with her and her team! She went above and beyond, using her seemingly endless connections to secure us the perfect home. She was always available to talk to us, and her unparalleled patience guided us through a tough market. Always prioritizing our best interests, she made our first-time home buying journey a joy. She and her team are a pleasure to work with – we couldn't recommend her more highly! Chloe Zimmerman

Susan is an exceptional! She will walk you through every step in selling your home and walk you the purchase of your new home. Susan is always available, she cares, listens and makes sure your comfortable every step. An encyclopedia of knowledgeable contacts to help you along the way. Simply the Best! N C

We were so pleased with the company and our agent Susan Santoro. She is a very knowledgeable professional who guided us through the process of selling our home and the results were as promised. Her attention to detail made the process seamless. We will strongly recommend Sotheby’s and Susan Santoro to any feature sellers or buyers that we come across. John & Angela Mack

Susan Santoro is an extremely knowledgeable professional whose experience and attention to detail make all the difference! Angela Mack

The best, most professional and most knowledgable realtor I've ever worked with. Whit Mack

We worked with Susan Santoro who is phenomenal- knowledgeable about the area, excellent contacts for home inspection to mortgage to insurance. She listened carefully to what we needed and guided us in the purchase of a perfect property for our family. She is definitely the best. simren sangha

We worked with Susan Santoro who is phenomenal- knowledgeable about the area, excellent contacts for home inspection to mortgage to insurance. She listened carefully to what we needed and guided us in the purchase of a perfect property for our family. She is definitely the best. Simren Sangha Clemens Schertzer

Susan Santoro and Team are the best! My family and I are "return customers" with Susan and knew that by putting our house up for sale and in her hands, would generate success! Susan always delivers and is super friendly and kind, all while putting our minds at ease and being professional. We are so pleased with the outcome and would highly recommend Susan Santoro Team to anyone who's buying or selling a home. ~Trish & Patrick Sheridan Patricia Sheriden

Thank you Susan for helping us buy the house. I am grateful for everything you did. My best wishes to you. Nishant Nishant Mishra

Susan was great with our real estate dealings. Both as a buyer + a seller. She is considerate, listens to your concerns, helps you figure out both buying + selling issues, is right there to help you whether you’re deciding on the placement of flower pots or moving a couch. She has a cheerful attitude + always makes you feel good, even if the situation isn’t a positive one. She’s just an all around great realtor, contact and most important person. We’d use or recommend her to anyone! Thanks Susan Richard Hellthaler

I first searched for the best real estate agent who recently sold a property near my home (Woodbrdige CT). I wanted someone who was very active and knew the market I lived in and who had long long experience in the field. Susan Santoro was on the top of the list. She had endless listings on her hands. I first thought she could be too busy to put her time in for my house. But as soon as I met her for our first meeting I had to sign with her. We couldn't be happier with how we were treated and worked with Susan. She was extremely responsive and very pro-active on communicating with us, from the sale of our house to the purchase of our new home. I wish I could find some criticism to help her better herself in her career, but I honestly can't think of anything that she could have done differently or better for us. Her preparation, the understanding of our market, the buyer’s needs, her professional history, the reason why I had to sign the agreement with her goes on and on. I signed for selling my home and buying our new home. Selling and buying a home takes a lot of steps to complete. You need people to take care of little and big things with those steps. Susan had all the right people to solve the things as soon as they arise. I now consider Susan a friend and would highly recommend her to anyone that is searching for a new home or selling. Thanks again to Susan Santoro and the Susan Santoro Team for being such a pleasure to work with. IJ Kim

I first searched for the best real estate agent who recently sold a property near my home (Woodbrdige CT). I wanted someone who was very active and knew the market I lived in and who had long long experience in the field. Susan Santoro was on the top of the list. She had endless listings on her hands. I first thought she could be too busy to put her time in for my house. But as soon as I met her for our first meeting I had to sign with her. We couldn't be happier with how we were treated and worked with Susan. She was extremely responsive and very pro-active on communicating with us, from the sale of our house to the purchase of our new home. I wish I could find some criticism to help her better herself in her career, but I honestly can't think of anything that she could have done differently or better for us. Her preparation, the understanding of our market, the buyer’s needs, her professional history, the reason why I had to sign the agreement with her goes on and on. I signed for selling my home and buying our new home. Selling and buying a home takes a lot of steps to complete. You need people to take care of little and big things with those steps. Susan had all the right people to solve the things as soon as they arise. I now consider Susan a friend and would highly recommend her to anyone that is searching for a new home or selling. Thanks again to Susan Santoro and the Susan Santoro Team for being such a pleasure to work with. Il Joong Kim Ji Eun Oh

Susan Santoro is the best! I first met her when she showed me the property I eventually purchased. She walked me through the entire buying process and would keep me posted on the progress. I have never met such a dedicated agent. She is the "Shining star" of Real Estate Agents" Don't hesitate to contact her if you are looking to buy or sell your home! JED JED

Susan Santoro was a fantastic agent from start to finish. She worked with me to help me navigate the entire buying process. If anyone is looking for a great agent they should contact Susan. Gerald Dudley

Susan was very professional and made sure everything was done so everyone involved would have a positive experience. Karen Hellthaler

There are not enough superlatives to describe Susan. Put simply, she is just the very best! She comes across as genuine and personable. Very attentive to detail. A wealth of knowledge about everything real estate. Has a long list of people and contacts for all the adjunct services that come with buying or selling a home. She makes time for you, regardless of the time of day. 100% recommend her and her team. My wife and I are so grateful for all of her wisdom throughout our home-buying experience. Honestly, we will be sad to see less of her now that we are homeowners! Andrew Cox

It is with pleasure that I share my thoughts about Susan Santoro . She has represented me in selling a house as well as a condo . Her many skills are very attractive . She is extremely educated in her field , returns you calls and e-mails with exceptional speed ,goes above and beyond the scope of her duties , is extremely efficient with paper work and available for you when you need her . You will never hear her say “ I don’t know the answer to that , but I will get back to you … because she always DOES know the answers ! You will find her to be honest , helpful and positive . I admire all that she brings to the Sotheby family and her many clients . If you use her as your realtor, you will have no worries or stress . She is well known and appreciated by all who know her or have used her ! Sherri Sullivan Sharon Sullivan

Susan is an OUTSTANDING AGENT. She met us about 18 months before we eventually closed, when we were interviewing for jobs in CT. Invaluable counsel during a tough real estate market, she navigated us through finding a rental home, and putting in offers on two houses, the second of which we had accepted. Exceptional communication throughout, excellent team, and knowledge of the area and market is second-to-none. HIGHLY RECOMMENDED! Elspeth Hill

THE BEST AGENT I HAVE EVER WORKED WITH. Susan found us a rental house in September 2022, and a place to buy in April 2023 on the CT Shoreline. UNPARALLELED KNOWLEDGE of the area and market. EXCELLENT COMMUNICATION from when we first started looking through to closing day and beyond. GREAT TEAM supporting her work. Hopefully we'll stay put for a few years, but when it's time to sell, we will be calling Susan. James Giles

Susan Santoro was an incredible realtor for helping us sell our home. She offered a high-level of professionalism, attention to detail, kindness, and kept us informed along each step of the process. In fact, she helped us sell our home within a week of meeting her, stayed late to help us prep for pictures, and had a website made for our home within a few days. Susan garnered a wide-range of interest in our home leading to around 75 individuals at the 2-day showing and over 20 offers all at or above asking in just one weekend! In the end, Susan's expertise paid off. She helped us secure a cash offer that was $75,000 over asking and a 2.5 month lease back free of charge. I cannot recommend Susan Santoro and her team enough! Adam Pittman

Susan Santoro was an incredible realtor for helping us sell our home. She offered a high-level of professionalism, attention to detail, kindness, and kept us informed along each step of the process. In fact, she helped us sell our home within a week of meeting her, stayed late to help us prep for pictures, and had a website made for our home within a week. Susan garnered a wide-range of interest in our home leading to 75 individuals at the 2-day showing and over 20 offers all at or above asking all in one weekend! In the end, Susan's expertise paid off. We accepted a cash offer that was $75,000 over asking and a 2.5 month lease back free of charge. I cannot recommend Susan Santoro and her team enough! Adam & Janelle Pittman

Our friends recommended Susan to us when we started our house hunting journey and we are so grateful they did! As first time home-buyers, we were very overwhelmed with what seemed like a daunting process. Susan walked us through each step of the process, explaining every detail so we could make the most informed decisions. She was very easy to get in contact with and was incredibly flexible with our teacher and nurse work schedules. We couldn’t have been in better hands and highly recommend her! Colleen Burkle

Susan and her team are amazing people to work with. Susan is very detailed and knows the market. I would recommend her and team to everyone because they are the best. I appreciate her professionalism, kindness, and passion for the business. Susan has help to sell a couple of houses for us. Also,helped my brother buy a house. If I could give her more than 5 stars then definitely would do that because she is that special. Thank you again for everything. Deborah Moniz

My husband and I were referred to Susan by a family friend and we were not disappointed! From the first moment we spoke with her, we knew we were in amazing hands! With the crazy market we are in, Susan never let my husband and I settle or make an offer on something that we did not love. She kept us going even when we wanted to give up! She also helped us to realize what was in our price range. Her knowledge of Woodbridge and houses truly helped us find out forever home! My husband and I put complete and total trust into Susan and she made sure we can in within our budget and with our number 1 house pick! Susan is not just our real estate agent, but apart of our family now! My husband and I had daily phone calls with Susan about new houses on the market, what needed to be done after putting a bid in on a house, and just to answer our million and one questions! We do not have enough amazing words to say! You will not be disappointed! Go with Susan!!! She will fight for you!!! zuser20180220064601744

As first-time homebuyers and newcomers to the New Haven area, we could not have been more pleased with working with Susan. We are a pair of residents working in the hospital with extremely inflexible hours, and Susan worked effortlessly with our schedule and timeline. She thoughtfully curated potential homes for us to see based on our preferences, must-haves, and deal-breakers. When we finally found our current house, she helped us craft a strong offer amidst heavy buyer competition that ultimately enabled us to purchase our dream home. After our offer was accepted, she guided us through the closing process and surprised us with a delightful gift on closing day! Susan's experience in real estate and knowledge of the area was invaluable to us. In addition, she is extremely well-connected with local mortgage lenders, real estate attorneys, home inspectors, and contractors. We ultimately went with a mortgage lender who was recommended by Susan, and we were very satisfied with that experience. Overall, Susan is a stellar agent, a strong advocate, and a joy to work with. We are so appreciative for everything she did for us. We will definitely be going back to her when the times comes for us to sell our home. Believe me, you cannot go wrong with Susan! shirlz1222

We are not easy buyers to work with. Our butterfly-like “flight pattern” never results in a direct path to our destination and can lose even the most seasoned and motivated realtors. After dozens of viewings, numerous offers, and multiple cancelled contracts, we expected Susan to lose a step or two. We thought she might even try to steer us along the shortest path like others had attempted unsuccessfully in the past. But Susan didn't. She followed us patiently, listened to us intently, and supported us unconditionally. She became our secure base from which we could set out to explore what was out there and to which we could return when waters turned choppy. Her calming presence, unwavering support, and wealth of expertise gave us the confidence to take on risks that we would have been hesitant to otherwise—one that ultimately led us into our forever home. It was the home for which she would receive the least amount of commission yet require her to communicate with a challenging seller and navigate a legally obscure landscape. She did so masterfully, placating irritability and erraticism while seamlessly collaborating with the home inspector, attorney, and mortgage company. More than 3 months since going into contract and almost 6 months since meeting Susan, we closed on our new home. What makes Susan such an exceptional realtor (and person) is a deep understanding and appreciation for the psychological elements inherent to emotional decisions (e.g., purchasing or selling a home), along with a genuine love of people and desire to see them happy. This puts the focus on the people and the process rather than the deal—the experience and journey rather than the destination. If anyone is ever in need of a secure base from which to find their way home, Susan has our highest and strongest recommendation. TM996

My husband and I first met Susan about 2 years ago. She found us a rental in the New Haven area, which was beautiful! Most recently, she helped us purchase our first home together. As soon as we thought we might be interested in buying something in the near future we contacted Susan, and she was incredibly helpful in educating us on the market. When we found a home we wanted to put an offer on she was masterful in the negotiation. Susan walked us through the entire process from start to finish and we always knew that she had our best interest in mind. We closed on our home mid-January and are so elated. Susan is personable, smart, fun to work with, and an absolute expert at what she does. We would recommend her to anyone looking to purchase or sell a home! skornachuk

We were new to the area and were connected with Alicia through Zillow. Within 1 week, we unexpectedly found the perfect house, made our highest-and-best offer along with 2 dozen other interested buyers, and ultimately went under contract for the house of our dreams! Alicia was always quick to respond and extremely knowledgeable throughout the entire process, from making a competitive offer, negotiating the details, and advising us through the stress of inspection and financing hurdles, to the final closing. Alicia's local area knowledge was very helpful - she offered a variety of local recommendations for any service providers we asked about, and she answered any questions we had about local ordinances, taxes, etc. I can't say enough great things about Alicia. We are so grateful that we had the opportunity to work with her on the purchase of our home! MorganCrittenden

If I was to list all the beneficial words that describe Susan, the list could fill a book. She is at the root an amazing person and a stellar realtor. She was so patient and attentive. I had absolute trust in her and I knew she had my best interest at heart. She sold my childhood home in record time and kept me informed through every step of the process. Her recommendations are priceless, and that's why she's the best. I also want to give high praise to Alicia. She had the brightest personality and an absolute pleasure to work with. Susan and Alicia made a dynamite team and they came through for everyone involved. mzanniebannie

There are not enough words I could use to describe how phenomenal it is to work with Susan and her team. The expertise and mastery of the market that she demonstrates in every aspect of how she operates is what sets her apart. Knowledge of every step, tips and tricks on how to proceed, insight into things that you wouldn't think about.... and an all around wonderful person! She was familiar with our home that we listed from our 2018 transaction with her (where she demonstrated these great skills) so it was a no-brainer to re-engage with Susan as we started our search into our forever home. She helped us stage and list our house to look beautiful, pricing at a perfect point to bring in plenty of interest, and navigate multiple offers in a very quick window, as well as helping us manage the timelines smoothly in order to move into our new home (where she also represented us marvelously). We are delighted to know Susan professionally, but also so grateful to consider her a friend to our family. NickBall2

Alicia expertly guided us with selling our house. She was very enthusiastic, responsive, communicative, and knowledgeable. She was very good at letting us know our options and very forthcoming with advice that helped us through the process. We were already out-of-state while our house was on the market and Alicia was kind enough to handle some tasks on our behalf. We were very happy and fortunate to have Alicia as our agent. MikePotter

Susan and her team made the process of selling my home a breeze! They know the area well and bring years of experience to the table. Will def recommend to anyone looking to buy or sell a house in CT andyostrowitz

Susan is the most amazingly adept realtor I have ever dealt with She know her market and trade and applies her expertise impressively I cannot recommend her enough!! She sold my moms home in 48 hours and for a great price. You will be very happy you chose Susan when you do! gaildalby

10/10 Kate Esposito is the realtor to contact if you want results!! My husband and I were searching for a home when the market got turned upside down due to the pandemic- Kate did not flinch and got us showings within hours of houses coming onto the market. She was able to accommodate both of our schedules while also emphasizing how quickly houses were moving: even when it meant showing houses after dark. Once we found the one (within 24 hours of listing) she clearly guided us through the process of making a competitive offer and winning a bidding war without overpaying. She was able to answer all of our questions every step of the way, and her knowledge and insight shone through the inspection and closing process. THANK YOU Kate for going above and beyond! Lyndsaycs

Susan was an incredible professional from the day we met. As first time homebuyers, so much of the process was foreign to us. However, she was patient and helped guide us through every step to purchasing our first home. She was our advocate in every step of negotiation and we felt like she always counseled us with our interests in mind. We would happily work with Susan again and highly recommend her! mms104

Susan has been an outstanding realtor and it has truly been a pleasure working with her in finding our dream home. And she is so knowledgeable about all the inner workings of home buying, that I've been recommending her to people I know who are thinking about selling/buying a home! Susan is professional, honest, friendly, and very hard working...an absolute joy to work with and highly recommended! user0794906

Susan is a top 1% agent who goes beyond to create incredible outcomes for her clients. But more than that, she is someone you will want to know for life. She helped us sell my mother’s home and cared about the transition as if she was part of our family. You will never wonder where Susan is or have trouble getting a hold of her. Her work ethic is incredible and her dedication to her clients is first class. I know that if I ever want to buy a property in CT, she is my only phone call for an agent. zuser20170715065849876

I had been thinking about buying my first home, which can be a scary process. Let alone, we were in the midst of a pandemic and my current lease was expiring. Kate understood my situation and within a day or two, she had lined up appointments! It took my a bit to find what I was looking but during the home search Kate always met me with patience, guidance, and a warm, friendly smile. Well I'm happy to report that Kate did help me find my home - and I couldn't have done it without her! zuser20160902125330787

Susan was an absolute pleasure to work with! Doing a cross-country moving during COVID is no easy task and she took away so much of the stress for us. She was extremely responsive and answered all our questions a first time home buyers. Seeing as we were unable to actually tour houses, Susan was great at arranging FaceTime and virtual tours. We will absolutely recommend her to all our friends and colleagues! hglogan24

Susan and her team were a dream to work with! We have worked with multiple realtors before and Susan far exceeds any of them. We had never been to CT before and she has such a deep knowledge of the area and was a great guide with that aspect. She also went above and beyond with every aspect from connecting us with all of the people we needed (painters, etc) to decorating, and we knew we could always count on her for everything. We recommend her without any hesitation!! Thanks, Susan! rachelb forman

Kate was phenomenal to work with! She was extremely knowledgeable and had answers to 99% of our questions and if she didn't have it she knew exactly who to call to get it. We called her multiple times throughout the process and Kate was always available and helpful. She acted fast but wasn't pushy and was great at knowing what we wanted in a house. We would highly recommend Kate (and already have)! kacook90

Susan is phenomenal! She listened and actually cared about what we were looking for in our house. She was extremely flexible in accommodating our needs and went out of our way to help us with multiple virtual walkthroughs when we could not physically travel because of the pandemic. Her experience is evident in her astute observations about both property and indoor home details, and her expert negotiations. We were lucky to have her and would recommend her to anyone looking for a great realtor. zuser20170221075121965

We feel very fortunate to have worked with Susan. She is competent and professional, while also approachable, warm, and personable. This lovely balance helped us immediately feel comfortable discussing our desires and concerns as first time house buyers, especially as we approached the process with specific parameters and timeline in mind. Susan showed us several properties, each of which clearly met our needs, and concurrently helped us see the short and long-term potential of each home in the context of our lifestyle and plans. These qualities demonstrate her knowledge of the market and insight into the industry, in addition to her ability to quickly and easily build genuine rapport with her clients. She has the ideal manner when showing properties, allowing enough space to form your own opinion, but always being available for expert guidance when needed. Her honesty and integrity was extremely reassuring throughout. Having found the ideal property during our first meeting with Susan, she was fantastic in helping us smoothly navigate each and every step through to the closing, thus securing us our wonderful home. Her broad network across the industry meant that she was able to confidently recommend other parties, such as our home inspector and attorney, who stood up to the same high standard. Susan was also incredibly consistent in the quality of her work. She accommodated our schedule demands, was timely in her responses, and whether through text, email or call, she promptly answered all our questions along the way. Since moving to our new home, we have welcomed a baby daughter into our family. Susan sent us warm congratulations and we have truly appreciated her affable persona and ability to make a genuine connection with us. These qualities, combined with her expertise and understanding of the industry make it a pleasure to work with her and we are happy to give her our highest recommendation. If and when the time comes for us to move again, Susan will be our first call! jessicaleighlawson

Alicia was amazing to work with! She was quick to respond to our emails and calls, helped us decide on an area to live in based on her knowledge of the area, and instantly made us feel at home as we did our final walk-through. Alicia and team were a god-send and we would definitely work with them again! j emanayala

FIRST TIME BUYER AND I WILL USE HER AGAIN!!! Susan made the house purchasing process a dream. She completely understood what we were looking for and exceeded our expectations. When there was any issue she was right on top of it and went out of her way countless times to fix issued with the sellers and even with my mortgage broker. If you want a smooth home buying experience and the best of the best give her a call. She answers emails and calls very quickly. dwalker1181

Kate is a top-notch realtor. I was not from the area and had to find an apartment from 2,000+ miles across the U.S. I had tried doing business with a couple realtors before finding Kate, but these experiences involved a lot of let downs. I can say that Kate is a very hard worker, keeps her word, finds what you're looking for, responds promptly, and manages logistical aspects of the renting market with ease, making your transition as seamless as possible. I would highly recommend Kate and the company she works for! Holly Phelps9

We absolutely loved working with Kate on finding our dream home. She was very responsive and made sure we understood every step in the process. Even when we had tons of questions or couldn’t make our mind up, Kate was there to help! I’m so thankful we were able to work with her to find our beautiful new home! Will definitely work with her in the future. zuser20160326192721084

The biggest compliment we can give Susan is that she is way more than a realtor. We were buying our first house and very few people tell you what an emotional rollercoaster it can be. You are deciding where you will make all of your memories for the foreseeable future and that is a big deal. Susan was so incredibly supportive throughout this whole process. We lost a house we considered to be our dream house after the sellers backed out. And Susan became a shoulder to cry on, the person we frantically texted at all hours and just a huge support system in general. Not to mention she worked tirelessly to make sure she would find us a house just as perfect, if not better. And she did exactly that. She got us into houses before anyone else, knew exactly when what was going onto the market and guided us through each and every step. We found our dream house and we will probably have her over as one of our first dinner guests. She is truly an amazing realtor and just a wonderful person. amunger01

Susan and her team were amazing from start to finish. As a first time home buyer, Susan was with me every step of the way and made me feel very comfortable. She was incredibly responsive and always available to answer my many questions. Susan and her team are highly knowledgeable and helpful while looking at properties and closing on a sale, creating a great experience for any buyer. I would highly recommend Susan Santoro to anyone in search of a home. SGDacey

Susan and Kate came to my home with a plan and a way to sell fast. They did her home work on a bank ready appraisal and selling price. We walk thru and around the house and said what was good and what should be changed. After our open house and feed back from buyers we made some new changes. On our second open house we we had a buyer and sold it. We had it on the market for two weeks. Susan and Kate always answered or returned my call very quickly. Along with keeping in touch with calls we also texted to give info back and forth. The plan that they laid out work great, Priced right for a sale and bank approval. Listed and sold in two weeks., WOW ! We interviewed four other agents and Susan and Kate were the only ones to come in with a plan and a path to start right away. MAIELLO20

I have known Susan for 10 years and she is a fantastic real estate agent. She has assisted with multiple real estate transactions over the years. She is extremely detailed and always there for you when you have questions or is looking for guidance. She is knowledgeable about various areas in CT and will make sure that you always feel comfortable every step of the way. You can’t go wrong using Susan as your real estate agent! maddesparf

Thank you to Susan, Kate and Heidi for your excellant work in helping us sell our home! From day one, Susan was in constant contact with us and helped us from start to finish. Everything went smoothy and we credit that to the expertise Susan has in the field of real estate. We highly recommend Susan to anyone who is interested in selling their home in a timely manner and for top dollar - you will not be disappointed! Vince and Louise Vannoorbeeck vincevann

We have used Susan for both selling and buying properties over the last 15 years. We have always had quick sales of our homes at great prices, including when the housing market was at the low point. Susan intimately knows the area, she connects you with the right people, and guides you through the entire process. Susan is a true professional, very knowledgeable, always responds promptly, most helpful. Her personal attention to all details, makes her an advisor, and advocate in addition to a sales agent. We highly recommend Susan and her team. user8135722

Susan is the full package. She has many yrs of experience. In addition to her knowledge of the current market conditions, she has a wealth of resources (home inspectors, painters, home renovation contractors, etc) she can refer you to. She is available by phone, text, or email 24/7. zuser20180417165027958

Sue could not be more personable, informed, calm, helpful, efficient and dedicated! One cannot ask for a better real estate professional - they don't exist! Sue responded immediately to my inquiry, and within a couple of days met me with a comprehensive market analysis, such that I felt very comfortable taking her suggestions regarding price and marketing. She hired a superb 3-D photographer, who created an incredible online tour, as well as beautiful stills. Sue brought in a serious buyer quickly in a tough market, and it was only because my career plans shifted that I did not go through with a sale. pauljcohen

I can’t say enough great things about Sue. This is our 3rd transaction with Sue and she makes the process so much less stressful. Sue’s depth & breadth of knowledge of all aspects of the real estate industry (market, legal, finance) is impressive. I recommend her services to others every chance I get. While She is a great agent, she’s an even better person. I would never use anyone else for my real estate needs. kdirish

Susan & Heidi were great in helping us buy our first home. Several of our colleagues recommended Susan and her team to us and we are so glad that we took their recommendation. As first time home buyers, we completely trusted Susan & her team for their many years of experience and wealth of knowledge on the New Haven shoreline area. Susan & Heidi were very attentive and available during our entire process of home-hunting and home-buying. They always made themselves available when we wanted to see houses, and they offered their honest opinions with our best interest in mind. We had a few houses that we were seriously considering before we settled on the home we bought, and after more research with the help of Susan's team, we discovered some issues with one home that discouraged us from pursuing it further. When we were in contract with the house we ultimately purchased, we came across some findings after the inspection that made us uneasy, but Susan did some digging into past records and relieved our fears. The whole process of being in contract for our current house went as smoothly as we could have hoped for, and we credit Susan and her team for referring us to wonderful loan officers & lawyers. All in all, our first time home-buying experience was smooth & low-stress and we could not have done it without Susan & her team! yevapan

WOW! Is the only way to describe this fabulous realtor. If professionalism, hard work, and experience is what you are looking for, then you have found it. Susan helped us sell our house that took longer than expected due to an unexpected storm that damaged the house. She helped me sell the house while I was living out of state. She was highly recommended by several Yale faculty and now I understand why. kamil detyniecki

I highly recommend working with Susan Santoro. She is extremely knowledgeable, well-connected, and was very prompt in helping us navigate the purchase of our first home. She made the process extremely easy (we found our home after working with her for four days!), particularly as both of us have busy work schedules, and she was always willing to answer calls/texts when needed. iamafreckle

I needed to find a home in the area while living across the country and a friend recommended Susan. I couldn't have had a more knowledgeable, connected, thoughtful, responsive, funny, or wise ally in my hunt for our new home. Susan quickly got a sense of my taste and style, introduced me not just to potential homes but to potential towns and neighborhoods, and felt like an old friend after just a couple afternoons in her car. In the end she found the perfect place for me a few days after I had returned home; I FaceTime toured it with her and put in an offer without having seen it in person - that's how much I trust her. It is, in fact, the perfect place and we are so happy with it. The seller's realtor knew & trusted Susan as well and my sense is that that was a large part of why our offer was accepted in a competitive situation. Susan has continued to be such an amazing resource as I settle into my new home - she knows everybody. If you are considering working with Susan, do it - you will be so glad you did. carolyn fredericks

Susan was an incredible asset when buying our first home this year. She is extremely knowledgeable, stays in constant contact, and is a fierce advocate for her clients. Our purchase could have been quite stressful, but her support, encouragement, and resourcefulness made it so much easier! She was extremely skillful at orchestrating the process. We are so thankful for all of her help and guidance, and highly recommend Susan to anyone who's looking to buy in the greater New Haven area. zuser20140317105125277

Kate went above and beyond for me during my difficult buying process. The seller was definitely not easy, but Kate got everything done and then some. Kate has a broad reality skill set and is a great communicator. I would recommend her to everyone who needs an awesome realtor! zuser20180212050448489

Kate, Amazing job at selling my condo. Was so quick and painless I couldn’t have asked for anything better. Your expertise is second to none. Also, available anytime of the day and night. The team aspect of you and Susan is huge. Thank you so much for all of your help and I wish you the best. user43666532

Susan Santoro is top notch! I would highly recommend Susan! I found Susan from a recommendation from a friend, after my house was on the market for 8 months and I felt that I needed to try someone new. I will admit that after 8 months, I was becoming very frustrated. Susan came in and took control, had a plan, was diligent, professional and very knowledgeable and skilled. I ultimately decided to take my house off the market due to personal difficulties and again, Susan could not have been kinder or more supportive in understanding my decision. My story is a bit different than most because Susan did not ultimately sell my home however, had I kept the house on the market, she would have sold it within weeks. I know that for sure! When the time is right, I will again list my house with only Susan. Life has many ups and downs and selling a house does not always go as planned, but I know that when I am ready, she will be the one I put my trust in without hesitation. rjct407

Susan sold me a house 21 years ago. She also sold a house for me two months ago when I moved out of state. In both instances, she was as good as they come. She understands the market, is extremely responsive and manages to stay on top of everything. If you need a realtor for whatever reason, she is the one! zuser20180604170644575

Susan was an amazing Realtor from the 1st call just to simply inquire about a property. She explained the property to us and met us there several times before we decided to make an offer. When we decided to list out home we knew we could trust her & she had an offer within the first week. Our entire experience was 100% perfect although we had a complicated transaction she helped us along the way and we all made it to a closing. Since then Sue has called to check in and if ever decide to buy another home we will defiantly use Susan again not only as a Realtor but also as a friend. guilfordmom

Kate guided me through a very difficult sale with professionalism supported by a deep knowledge of the local market. Her advice was always accurate and her help with this sale was invaluable. Kate always returned calls in a timely manner and kept ‘her cool’ even when I did not. I don’t think the sale would have happened without Kate’s calm & knowledgeable advice. Kate handled the entire process for me. I highly recommend Kate Esposito. zuser20150710111812685

Kate was wonderful to work with from the beginning of the process while searching for houses to the day of closing. We will definitely use Kate again in the future! Ldesti01

We had a difficult time trying to sell our home for almost two years and after two different agents. Kate was able to list our home on the market and sold within the first week! We found new construction for our new home and Kate was a great resource in helping us navigate through the ins and outs of the process, which seemed daunting at times. We couldn’t have got through it with your knowledge and expertise. Thank you Kate! It was a pleasure working with you. wolf jennym

My husband and I have worked with Susan and another agent from her firm when both buying and selling properties. We have nothing but praise for Susan as a person and as a real estate agent. She goes out of her way to make certain that you're cared for and listened to and she respects your opinions. I highly recommend her and expect that she will do the same for any of her clients. sbchen

Kate and the Santoro Group were excellent. We were from out of town so they bent over backwards to accommodate schedules and communications. Definitely would recommend for anyone looking for an honest, trusted adviser in the home buying/selling process. user260021

We have had the privilege of working with Susan several times over the past 15 years. When we purchased our first home Susan represented the sellers in the transaction. She was great to work with even though we were on opposite sides of the transaction. As a result, we asked Susan to represent us when selling that house 12 years later. Her responsiveness and diligence on getting us the best deal possible were above reproach during what turned out to be a difficult transaction. Susan then worked hard to place us in a temporary rental situation while we looked for our “forever” home. After nearly two years, we are finally there. Her patience and understanding of what we were looking for was truly appreciated. We would highly recommend Susan to others seeking a diligent, honest, and knowledgable agent. scottnmer

Susan was GREAT for us! Her advise and oversight was detailed and spot-on! She is a hands-on person with great energy! The house was fairly priced - we had 2 offers the first day! The family that purchased the house are fantastic and the closing could not have gone smoother! I highly recommend Susan! timoskey1

My experience with Katie was flawless from start to finish. She was knowledgeable, helpful, patient and extremely organized. She was able to refer me to a mortgage broker, home inspector, real estate lawyer and came with me to every appointment. I closed on an FHA loan within 60 days of finding our happy home. I could not give a higher recommendation. Thank you Katie Esposito! aimee patel

Amazing!!!! Susan is more than a real estste agent. She becomes your trusted confidante in the process. her advice was spot on. When she called to tell us she found our dream home she wasnt kidding. She made the process seem so easy! we tell wveryone we know to use her. She's warm, energetic, and empathic. The best! mzimm1

We worked with Susan when she helped us find a home during our relocation from California to Connecticut. Susan proved to be extremely knowledgeable regarding the communities we were interested in, and was very helpful in recommending a home inspector, attorney, and referred us to multiple services and tradesmen that we were in need of during and after the close. Interestingly enough, the selling broker relied upon Susan for direction and advice for almost everything during the transaction. We would highly recommend Susan on both the buy and sell side. zuser20160421110756121

Susan Santoro is a consummate professional, outstanding in her job at every level and in all criteria. Since 1992, Susan has been essential to the sale of three homes for me, and the purchase of my current home. I would not want anyone else to handle a sale or purchase for me. Susan's expertise is second to none. Her savvy determination allows her to take on any challenge, and she sees every project through to fruition with her continual desire for perfection in even the smallest detail. In my mind, there is no better example of a competent real estate professional than Susan I give her my highest recommendation. If you are searching for someone who will do their utmost to find the right home for you, you will be completely satisfied with Susan Shaw Santoro. Sharon Wrzosek Hamden, CT. swrzosek

Susan was our absolute saving grace when it came to our home buying experience. She knew what we wanted and needed long before we did and worked tirelessly to find it, never giving up until we were perfectly happy. Coming from out of town and trying to understand the community and different neighborhoods can be incredibly overwhelming, but Susan used her expert knowledge of the area to guide us to the perfect house in the right location, close to town. She went above and beyond in every step of the process, and was a true friend and advocate who we trusted wholeheartedly. We do not anticipate moving anytime soon, but if we do, we will definitely choose to work with Susan again! We have recommended her to many friends and every single one has also had a positive experience! In short, I cannot say enough wonderful things about the Susan Santoro Group! nilspetersen

Kate was very pleasant to work with she even helped negotiate approval on a pet policy. She showed us several properties and apartments all with in the radius and price point asked. Kate was very all appointments with Kate were quick and to the point. agbeckner

Kate Esposito is a professional agent and also a very easy going person. She helped me to find an ideal apartment and showed the room to me in every detail, I'm satisfied for all the services. So in conclusion, I strongly recommend Kate Esposito as your agent when you are planing to rent an apartment, sale a house or others. zuser20170608141749467

Kate was great! She listened to our housing requirements and was very responsive. She found us a great rental that met our specifications. We highly recommend her! zuser20160404145202363

Kate was wonderful. She was very easy to work with and replied quickly to calls, texts, and emails. She did a great job with staging and photos. I really appreciated that she attended all of the showings instead of having a lock box and having strangers alone in the house. I initially listed higher than she recommended; once i dropped to the price she had originally suggested, it sold within a few days. zuser20140506131001381

When we decided to sell our home, there was no question who we should contact. Susan was the sellers' agent when we bought our beloved first home. We were greatly impressed with her then and knew we would be in exceptional hands as we sold our home. Susan represented us as both buyers and sellers, navigating us seamlessly through every step. Along with her wonderful team, Susan never failed us. She is an incredibly experienced resource, tirelessly going the extra mile to be there for us. Day after day she and Kate answered countless questions, calmed any anxieties, and provided masterful counsel throughout the process. Susan became a part of our family and we wondered what we would do without her input once closing day arrived. We can't imagine plowing through this experience without her outstanding professionalism, breadth of knowledge, and powerful negotiation skills. We cannot recommend her highly enough. shellylovelee

We have done business with Sue 3 times buying and selling and she is top notch. Sue is extremely knowledgeable and very responsive - quick to return emails and phone calls. She understands the local neighborhoods and knows what is important to us. Sue is open and honest and we know she has our best interest at heart, to us you get no better then that.

Highly recommend!! Thanks Susan for all your hard work! user8135722

Susan was a top-notch professional - she has perfected 'follow-up and follow-through'; also, friendly, pleasant, empathetic and up-beat...refreshing in this day and age! Jay Diamond

Susan Santoro is a realtor who puts forth 110 % of herself when working with you. She’s extremely knowledgeable of the market and guided and advised us every step throughout the process of selling our parent’s house which was a daunting task. Her passion in what she does is evident through her attentive, warm approach - great listener, communicator, advisor, and personable. Thank you Susan for working with us and for making this a pleasurable transaction. Toby Poccia

We met Susan through our colleague's referral. On the first phone call with us, she took the time to get to know us and what we were looking for, and tailored the home search to fit our needs. We didn't know much when we started the search as first-time home buyers, but Susan made the journey as informative and fun as possible. She is extremely experienced, knowledgable and well-connected within the CT shoreline community. She was always very responsive to our email/text inquiries and provided honest feedback and answers to our questions. We appreciated her warmth, professionalism, honesty, and candidness. It was a pleasure working with her, and we are so happy she helped us find our dream home! R S

We were so incredibly grateful for Susan's partnership in the entire home-buying adventure. We appreciated all that she brought to the process -- from the promptness of her responses to our questions to her confidence and leadership, sensitivity and passion. She was excited for us and with us; she had a genuine investment in our emotional journey! Jamie Bruce

Susan is incredibly experienced, knowledgeable, and detail oriented. Great problem solving skills and the best advocate/partner we could hope for. Thanks so much for helping us land our dream home :) Elizabeth C

Working with Susan was a wonderful experience. Her commitment to her job with her experience and expertise made selling our home a pleasant experience. Her team/staff were on point and a pleasure to work with. Sue went above and beyond what we expected and sold our home for the value that we believed it was worth. We highly recommend that if you are planning on selling your home you reach out to Sue. Thank You Again Sue! Lisette and Paul Perrotti Paul Perrotti

We just completed a condo closing upon our return to CT. We notified Susan once we returned and had a list of wants and needs when we first met with her. She was extremely reponsive and had extensive knowledge and suggesions for areas to consider. After a few short months we were able to close without incident largly in part to her continual communication with both us and the seller - we cannot thank her enough for all of the help, advice and patience. Now on to our Connecticut Tour #2 - well done Susan! Louise Vannoorbeeck

Susan is amazing! I have only positive things to say about my experience working with her. My husband and I were buying essentially remotely (buying in CT, living in CA). Susan was incredibly accommodating, communicative, and so, so helpful. She has really great insight into what is the best fit for our needs, she's incredibly personable and proactive about contacting us with anyone we needed contact to. With her help, in one short week I was able to find the perfect house for our needs. Rebekah Stein

I wish I could give Susan ten stars. She is an amazing person to have on your side and helped us find the perfect home. I would absolutely recommend her to anyone who needs a local expert who knows how to navigate the crazy market we are all in. Elliott Gordon

Susan Santoro sets the industry gold standard. There is no better way to describe the experience of working with her. Not only is she the most professional Realtor in the greater New Haven/Shoreline region, she compliments that professionalism with compassion, effectiveness, and efficiency. We are currently in one of the most competitive and challenging housing markets to date. Susan works tirelessly to help you navigate all of those challenges. She understands the anxiety that can be associated with buying a home and instinctually knows how to care for both the buyers and sellers, and minimizes that anxiety as much as humanly possible. I have never seen someone communicate as effectively as Susan. She keeps the entire team (Lender, Attorney, Buyer/Seller) on task and updated. It is quite frankly a joy to not only work with her but watch her work as well. There is no one else I would recommend as your Realtor than Susan Santoro. On a personal note, I am an anxious person by nature. Susan instinctually knew when to push me and when to hold back. She understood how much time to give me to make decisions (and these are big decisions) and wen to say it is time to either move forward or move on to something else. Her patience knows no bounds and her work ethic is second to none. I felt cared for during this entire process and she was the reason for that. I ended up with the Townhome of my dreams because of her and will always be grateful for this experience. Walter Kilpatrick

Susan is everything anyone would want in a realtor. She brings a high level of knowledge and professionalism while at the same time being a nice, approachable person. Our house was sold in a short period of time for over asking and it was a pain free experience. I highly recommend Susan. We also worked with Susan's colleague Kate Esposito, and everything here applies to Kate as well! diane spinato

This was my first time buying a house so I'm not entirely sure how the process is supposed to go, but with Susan it went well. We got a great house and did it relatively easily without getting too overwhelmed. This was especially challenging since we did everything remotely except for one visit but she made sure to have several good houses lined up to see in our short visit. Conroy Baltzell

Susan Santoro was amazing! She went above and beyond to find our new home. She was so responsive to our late evening questions and provided us with the best advice. She was such a fantastic advocate. We are beyond grateful! Oliver Karam

Susan Santoro is the best real estate agent we have ever had the pleasure to work with. She went above and beyond; she showed us properties late in the evening to accommodate my work schedule, she responds to texts on weekends to make sure we have everything we need to make the right decision, and she gave us the best advice we could ever dream of. She’s also a real badass when it comes to representing our interests. We are so grateful we found her! zuser20170409074350715

deb.bigelow05

Susan is the best Douglas Anderson

Susan Santoro was amazing! She went above and beyond to find our new home. She was so responsive to our late evening questions and provided us with the best advice. She was such a fantastic advocate. We are beyond grateful! Oliver Karam

This is the second time I could use Kate Esposito as my realtor, this time in the seller's capacity. I was hoping to get as much as possible for my home since I'm retired and it's my biggest asset. The day of the pictures came and Kate was able to get the best photographs to highlight my home which yielded 30 families touring my home and resulted in an offer that I accepted. I couldn't be more pleased with everything that transpired in the sale of my home! I highly recommend Kate Esposito for all your real estate needs. deb.bigelow05

Susan is the BEST! She handled everything for us and found us our dream home, our forever home! We are so grateful for her time and patience. She never rushed us or tried to push us in any direction. She was always available and really knows this business. She got us top money for our home and helped us get a fair price for the home we purchased. If you need a realtor, she’s hands down the best choice. Patricia Gagliardi

Susan is seriously the best at what she does and an absolutely amazing person! As first time homebuyers and non-native Connecticut residents she helped guide us every step of the way. She is incredibly knowledgeable, professional, very well-connected and respected which worked in our favor. She is very responsive and patient as she took her time to answer all of our questions. We would not have gotten our dream home if it was not for her. We are very thankful to have worked with her. It was truly a pleasant experience in this crazy market. Leron Joseph

We were so lucky to work with Susan. She is highly responsive and professional. Her experience, contacts, and eye for detail are invaluable. Our deal could have fallen through several times, but Susan always knew how to handle each road bump. We recommend her very highly! Lindsay McAlpine

In a market that is so tumultuous and unforgiving, working with an ally like Susan was invaluable. At each stage in the process, Susan served as a wealth of knowledge, an advisor, a consultant, a negotiator, and, frankly, a fighter. She knows markets at the most granular level, is adept at matching preferences with potential properties, adopts your best interests as her own, asks insightful questions, and explains the complexities of the housing market in understandable terms. She has built tremendous relationships with folks across markets and the functions within them, and is adept at negotiations and value assessments. We can say with certainty that we would not have landed our dream home without Susan and we recommend her to others in the strongest possible terms. William Andreycak

We heard so many great things about Susan and she did not disappoint. Her realty experience and knowledge really showed during the entire staging, listing, and closing process. She was always reachable, responsive, and very honest with what she thought would work best. We are so thankful to have had her as our listing realtor, and we look forward to having her find us our next dream home! Matt & Michelle Chown Michelle Pheng

Susan is the best realtor you can ever ask for. She is very sharp with a lot of experience, very professional and always looks out for your best interest. My husband and I can vouch for her since she helped us when we bought our home and with the sale of the same home for a phenomenal deal! When we were ready to sell our home because of our move, we thought selling directly would be less painful for a reasonable price. But Susan convinced us that our house was worth more. It turned out that it was $100,000 more! Thank god we listened to Susan. Her marketing plan was on point with the pictures and website all professionally done. We had multiple bids and we were in contract on the 3rd day of showing. We couldn’t have asked for anything more. So if you are ever in doubt, just trust Susan. She is the best! Lanie Pucar

Susan was a blessing to us! From the very first day we spoke on the phone, we connected with her energy and could sense that she would support us. She told us, 'I go all out for my clients' and she did not disappoint. In this intense market, Susan was by our side every step of the way and always available. As first time homebuyers, she was patient and took her time to answer our questions and carried us along the way. We shared many laughs together and felt both special and cared for by her. It was a whirlwind journey with many hurdles and Susan did not waiver in her faith that we would find our perfect home. Thank you so much, Susan! YOU ARE A REAL ONE! If you're looking for a top-notch, reputable, honest real estate agent, look no more, Susan Santoro is your person :) Yvonne U

Susan is the absolute best, could not recommend someone more highly! She and her team were always available and helped us through the daunting process of buying our new home. An accepted under asking offer in this market is all you need to know!! We are in the perfect home. Zach Shepherd

Susan is a diamond in the rough. We were referred to Susan after a terrible experience with another CT realtor that resulted in us losing our trust in the realtor profession. My husband and I were nervous and hesitant to work with another realtor, but we needed to find a new home in order to relocate, so there was no way around it. From the first day that we worked with Susan, she showed us through her actions that she was worthy of our trust. I am the kind of person who prefers actions, not words, when it comes to building rapport with me. Instead of offering her opinions on houses we were interested in viewing, she provided us with the facts and figures, which we really wanted and needed in order to make informed decisions. She is an excellent communicator and she is respectful of our time. She was available when we needed her, answered our questions with patience and thoroughness, and she and her team did a lot of footwork to ensure we had all the information we needed to understand everything about the home we purchased. Ultimately, Susan's professionalism and integrity are the top two reasons why I would highly recommend her to anyone looking for a realtor in CT. Without a doubt, I would work with Susan again. I am not a trusting person, so when I write a review like this for someone, it means I think very highly of this person. If you're looking for a trustworthy, business savvy, organized realtor, you need Susan Santoro. Megan Nosol

We were searching for our first home for several years and Kate showed enormous patience and skill in showing us approximately a billion homes in that time, often at short notice, inconvenient times or off-the-beaten path locations. When we finally found the right one, they were a huge help through the inspection and all other phases, ensuring everything went smoothly. We really appreciate the attention and kindness they showed us. I highly recommend this group! A J

Susan Santoro is the best! She helped us with the purchase of a beautiful historically significant home in Connecticut. With Covid restrictions and rising home prices, we were expecting to pay top dollar for a house. In addition, doing it all virtually from Los Angles didn’t make things any better. Amazingly, Susan made the process very smooth. We closed in 45 days without any hiccups. She negotiated a great price and we ended up with the “perfect” house in a great neighborhood. Susan is highly experienced and dedicated real estate agent who always keeps her clients interests in mind. She is extremely thorough and diligently makes sure all faucets of a transaction are attended to. I now consider Susan a friend and would highly recommend her to anyone that is looking for a new home. Aeran Kim

We are not easy buyers to work with. Our butterfly-like “flight pattern” never results in a direct path to our destination and can lose even the most seasoned and motivated realtors. After dozens of viewings, numerous offers, and multiple cancelled contracts, we expected Susan to lose a step or two. We thought she might even try to steer us along the shortest path like others had attempted unsuccessfully in the past. But Susan didn't. She followed us patiently, listened to us intently, and supported us unconditionally. She became our secure base from which we could set out to explore what was out there and to which we could return when waters turned choppy. Her calming presence, unwavering support, and wealth of expertise gave us the confidence to take on risks that we would have been hesitant to otherwise—one that ultimately led us into our forever home. It was the home for which she would receive the least amount of commission yet require her to communicate with a challenging seller and navigate a legally obscure landscape. She did so masterfully, placating irritability and erraticism while seamlessly collaborating with the home inspector, attorney, and mortgage company. More than 3 months since going into contract and almost 6 months since meeting Susan, we closed on our new home. What makes Susan such an exceptional realtor (and person) is a deep understanding and appreciation for the psychological elements inherent to emotional decisions (e.g., purchasing or selling a home), along with a genuine love of people and desire to see them happy. This puts the focus on the people and the process rather than the deal—the experience and journey rather than the destination. If anyone is ever in need of a secure base from which to find their way home, Susan has our highest and strongest recommendation. T M

Susan is the best of the best!!! She expertly guided us through every aspect from preparation of of our house for sale to the inspection and closing. She is experienced and knows every aspect of the process and has her finger on the pulse of the real estate market. Our transaction was completed from listing to closing in about 6 weeks. There were many issues along the way that were anxiety provoking for us. Susan calmly and expertly guided us through everything. She is a tireless worker, and would work on issues for us late into the night and on weekends. Susan was always available and was unflappable-we knew there was nothing that could come up that was beyond her scope. We recommend Susan Santoro enthusiastically and with no hesitation. THE VERY BEST!!! Thank you Susan Linda Chaffkin

Where would we be without Susan?! When we first met her 5 years ago, my husband and I were newly married and in the midst of our medical training. She helped us find and purchase our first home together — expertly shepherding us through a tight negotiation with the reassurance and patience that any (first-time, especially!) homeowners deserve. She remained a friend and trusted resource as we grew our family and built our careers — always ready at a moment’s notice with the best tips, industry contacts and advice. Need a painter? Call Susan. Need a plumber? Call Susan. Need a gutter guy? Susan knows! (And she’ll get back to you within the hour.) When our careers took us out of Connecticut, we again turned to Susan to sell our house. This past spring, in the wildest of markets, she guided us through every last detail of preparing our home to list. A single day of showings later, we had three competitive offers over asking price and a timeline that worked for us. We couldn’t have asked for a better outcome — or a more pleasant experience. Thank you, Susan, from the bottom of our hearts! Your future clients are so lucky to know you. Abby Cutler

We could not be more grateful for the good fortune of finding Susan during our house search and purchasing process. From the outset, Susan intuited exactly what we were looking for in a house, and helped make the process so much smoother and less painful than we would ever have thought possible as first-time house buyers. We have just moved into our ideal home, thanks, essentially entirely, to Susan. Susan is deeply knowledgeable about the real estate market, the home buying process, and the network of people from mortgage lenders and real estate attorneys to flooring and chimney, and all points in between. There was never a moment through the entire process in which Susan didn't know exactly what to do or who to put us in touch with. She is also incredibly organized, professional, and responsive, and her turnaround time for answering questions or addressing issues as they arose was a consistent source of reassurance for us, knowing that we were in the most competent hands. And definitely the best part of working with Susan is what a genuinely lovely person she is. She is kind, generous, and has the gift of being able to get along with absolutely everyone. We always felt that Susan cared deeply about finding us a happy home, and that she had our best interests at heart. By virtue of her competence and personality, Susan has drawn other superlative people into her orbit, and all of the other service providers that she referred us to (mortgage lender, real estate attorney, home inspector, homeowner's insurance broker, to name only some) were as fantastic as she is, all of which made the process so much happier and easier than it could have been. Susan has helped us start a new chapter of life in Connecticut in a home that makes us incredibly happy, and we are so grateful to her for everything she did to make this happen for us. She is a very special person! Morgan L Prust

Dear Susan, Today, thanks to you, we can finally say “we’re home!” We are so grateful to you for knowing just what we were looking for (even before we knew ourselves!) You walked our family through this process - guiding and teaching all along - and it was your knowledge and persistence that has us here today — in the perfect town and the house of our dreams. We are so excited to begin this next chapter of our lives here as your neighbors and friends. With all our love and thanks, Dayna, Randy, Tess and Finn Dayna Brandoff

We cannot say enough about about how great Susan Santoro is. Not only does she make herself available, she makes you feel like you are her only client. From the recommendations regarding staging, to the support provided Sue is a realtor you can count on to get the job done. Kelly C

There is a reason we have used Susan on more than one occasion, I have never written a review because I thought by now the word was out. Susan and her team are simply the best and get the job done in a timely and efficient manner. She even stayed in touch when she was on her European vacation. Anyone looking to buy or sell a property should call Susan, you will not be disappointed. Nancy Hunt

We have done business with Sue 3 times buying and selling and she is top notch. Sue is extremely knowledgeable and very responsive - quick to return emails and phone calls. She understands the local neighborhoods and knows what is important to us. Sue is open and honest and we know she has our best interest at heart, to us you get no better then that.

Highly recommend!! Thanks Susan for all your hard work! Tatyana Brusilovski

Susan was incredible to work with. She is extremely knowledgeable, communicative and professional. She guided us and always figured out the answers to hard questions. We can't recommend Susan and her team enough. We will definitely be using her for future real estate needs. Keith & Kathryn McGibbon

Susan is the BEST! She handled everything for us and found us our dream home, our forever home! We are so grateful for her time and patience. She never rushed us or tried to push us in any direction. She was always available and really knows this business. She got us top money for our home and helped us get a fair price for the home we purchased. If you need a realtor, she’s hands down the best choice. Vicenzo & Patricia Gagliardi

She was the best that I have ever dealt with. Greg & Ila Marsh

Susan was introduced to us through a mutual friend. She contacted us promptly after inquiry and immediately got started on our home search! Within the first week we had multiple showing appointments and we were able to find our perfect home a few days later! She is well connected and very knowledgeable about all things real estate and beyond. She guided us through the home inspection, appraisal, and lawyer process. She knows exactly what questions to ask and had our best interest at heart always! She is so responsive and made out home buying process easy to navigate. Susan was an absolute pleasure to work with and I would hire her again in a heartbeat. Vanessa

Susan is amazing realtor and lovely, engaging person. She knows the market, the area (Guilford/Madison was where we were searching), and is an absolute pleasure to work with. We always felt like she had our best interests in mind, was totally 'on it' every step of the way, and was comfortable waiting with us until we found the right home for us (instead of just trying to make a quick sale). She worked tirelessly on our behalf. And she effortlessly kept our kids busy/entertained at times so we could focus on touring each house (and our kids absolutely adored her!). Susan is also extremely knowledgeable about all of the technical systems and aspects of a home (furnace, radon, foundation, roof, HVAC, water, well/pump, generators, oil, etc). She was our trusted partner as we evaluated homes, and very honest/realistic about what needed work, what didn't, etc. throughout the process. She gave us her honest opinion, and didn't try to needlessly influence us in any direction. We'd definitely use Susan again, and highly recommend to anyone looking for a new home for themselves or their family. Elaine Gast Fawcett

Can’t recommend Susan Santoro enough! Great personality, always available, and has excellent communication. Gets things done quickly and efficiently. She picked up on what we wanted right away and wasn’t over bearing or pushy. She even found us a nanny and bought our daughter a cute closing present. Definitely a people pleaser. 10/10 recommend. Mackenzie Norman

We worked with Susan from May 2021 to May 2022 during the toughest housing market and found her to be very professional, honest, hardworking, knowledgeable, personable, eating to talk to and get advice from. She has many years of experience and can advise on putting in competitive offers. She also cares about the well-being of her clients and listens to what matters most to us in a house and in our future lives. Would highly recommend. Vinay Rao

Susan Santoro was excellent! Great personality, always available, excellent communication style, and able to read the room and what we wanted. She even found us a nanny and bought our daughter an adorable closing toy :) Highly recommend! Mackenzie Norman Gregory Langer

Couldn't ask for a better experience than the one Susan was able to deliver. In a crowded housing market, Susan was able to find our dream home! Jiean Heifetz-Li

Susan is a great realtor. She helped us buy our home in Guilford 10 years ago and then helped us sell again this year. Throughout both transactions she was knowledgeable, supportive, super responsive, and an excellent communicator. We highly recommend her! Dave and Janice Jin Hwang

It was my lucky day when I chose Susan Santoro as my realtor and I could not be more satisfied with my experience working with her. She is action-oriented and incredibly responsive to your needs. She knows the market and inspires confidence. Susan also understands the emotional impact of acquiring a home. I am from out of state and she was so helpful with suggestions and contractor referrals to make my transition easier.  ~ MarieWallingford Marie

We worked with Susan Santoro who is amazing at what she does. She’s an incredible realtor and during our home buying process, we felt completely heard, supported, and well-advised. We were in good hands! Ronald J Gathagan II Linh T. Le

I highly recommend Susan as a realtor to anyone looking to buy a home in New Haven or its surrounding towns! Susan is extremely knowledgeable about the area and the real estate business and is very responsive. She is an incredible partner in the home search process and I can't recommend her enough. Linh Le

Susan is wonderful! I used her to buy and sell our home. She is extremely detail oriented, knowledgeable about everything involved in the home buying and selling process, and very easy to work with (communicative, excellent listener, thoughtful).. This was our first purchase and eventual home sale and she walked us through every step with grace. She listened to us and made recommendations when needed but we felt heard and never forced to do anything we didn't want to do. She has an uncanny understanding of the market forces and is tireless in helping her clients achieve their goals. I could not recommend Susan and her team more! Matt Fleming

Susan was absolutely fantastic!! She listened to us in what our goals were in selling our home and understood the constraints we were under. She helped every step of the way. Her experience and in depth knowledge of the current trends were invaluable in our successful home sale and I would absolutely recommend Susan and her team without a single hesitancy! Matthew Fleming

Best realtors in the state! I just closed on a recent property which is probably the 10th one they’ve helped me and my family with. Sue and Kate are extremely attentive and provide the best guidance for you whether you’re buying or selling. They get back to you extremely quickly and always let you know what’s going on throughout the process. I wouldn’t use anyone else. Zach Racow

Great experience! Super helpful and persistent. Experiene assists in a very smooth home buying process Chaz King

Susan is the best realtor you can ever ask for. She is very sharp with a lot of experience, very professional, and always looks out for your best interest. My husband and I can vouch for her since she helped us when we bought our home and with the sale of the same home for a phenomenal deal! When we were ready to sell our home because of our move, we thought selling directly would be less painful for a reasonable price. But Susan convinced us that our house was worth more. It turned out that it was $100,000 more! Thank god we listened to Susan. Her marketing plan was on point with the pictures and website all professionally done. We had multiple bids and we were in contract on the 3rd day of showing. We couldn’t have asked for anything more. So if you are ever in doubt, just trust Susan. She knows best! Darko & Lanie Pucar

Susan is a wonderful realtor. She is very friendly and experienced. We were new to home buying and yet the entire process was made simple and easy because of her expertise. She answered all our questions promptly and was a good advocate for us. Would highly recommend her to anyone buying a house. Balaji Rao

Susan is the best realtor you can ever ask for. She is very sharp with a lot of experience, very professional and always looks out for your best interest. My husband and I can vouch for her since she helped us when we bought our home and with the sale of the same home for a phenomenal deal!When we were ready to sell our home because of our move, we thought selling directly would be less painful for a reasonable price. But Susan convinced us that our house was worth more. It turned out that it was $100,000 more! Thank god we listened to Susan. Her marketing plan was on point with the pictures and website all professionally done. We had multiple bids and we were in contract on the 3rd day of showing. We couldn’t have asked for anything more. So if you are ever in doubt, just trust Susan. She is the best! Lanie Pucar

Phenomenal realtor and team! After months of getting outbid, we switched to Susan and her team. Within a few weeks, we were under contract on a house! I could not have asked for a better team- Susan and Kate were east to work with and extremely responsive no matter what time of day! Highly recommend!! Susan Gleason

We heard so many great things about Susan and she did not disappoint. Her realty experience and knowledge really showed during the entire staging, listing, and closing process. She was always reachable, responsive, and very honest with what she thought would work best. We are so thankful to have had her as our listing realtor, and we look forward to having her find us our next dream home!Matt & Michelle Chown Michelle Pheng

Susan was wonderful to work with. She's extremely knowledgeable about the market, is very responsive, and has great connections that made the home buying process stress free. We highly recommend Susan! Chrissy Milanese

Susan did an incredible job guiding us through a tough market. Her expertise, professionalism, and commitment to her clients is unmatched. As first time home buyers, it can feel scary and overwhelming navigating this market. Susan was constantly communicating and working to find us our perfect first home and when we did find it, was integral in the negotiation process. We are so grateful to have Susan in our corner and credit her for helping her secure our dream home. Jenna DeNicola-Andreycak

Susan and Alicia knew what we wanted maybe even better than we did!! We our so excited to move into our new home. Amy Kang

In a market that is so tumultuous and unforgiving, working with an ally like Susan was invaluable.At each stage in the process, Susan served as a wealth of knowledge, an advisor, a consultant, a negotiator, and, frankly, a fighter. She knows markets at the most granular level, is adept at matching preferences with potential properties, adopts your best interests as her own, asks insightful questions, and explains the complexities of the housing market in understandable terms. She has built tremendous relationships with folks across markets and the functions within them, and is adept at negotiations and value assessments.We can say with certainty that we would not have landed our dream home without Susan and we recommend her to others in the strongest possible terms. William Andreycak

Susan Santoro is a highly professional and seasoned Real Estate Agent. From our very first conversation to closing the purchase of our new condo she has guided us every step of the way. Not only that, she is a delight to work with. She treated us like we were family members. Very highly recommended. Greg G.

Susan Santoro is a highly professional and seasoned Real Estate Agent. From our very first conversation to closing the purchase of our new condo she has guided us every step of the way. Not only that, she is a delight to work with. She treated us like we were family members. Gregory & Jessica Gillooly

Susan was upfront, efficient and quickly earned my trust in the entire process and key decisions. I would highly recommend her to other home sellers! Parker McPepe

Susan was terrific Parker Emerson

As first time homebuyers we were a little nervous about starting our home search, especially in this market. Susan explained every step of the process (sometimes multiple times!). She was both honest and uplifting throughout the process and she worked tirelessly day and night to get the most competitive offers in within our budget. We couldn’t be happier with our experience and we highly recommend her!! Stephanie Heeney

Susan is a treasure, we had an outstanding experience. I recommend working with her with all my confidence and support. First she is an all around expert in her field, she knows real estate inside and out, she has great relationships with local agents and people in the filed, she knows the area like the back of her hand. It gave us so much ease to work with someone we could trust. Finding a house in this environment can be really challenging and Susan understood what we were looking for and helped us get there creatively and effectively. We also really just enjoyed our time working together. We love our new home and will stay in touch with Susan as our family continues to grow into it. Andrea Miller

Susan was an absolute pleasure to work with. Her knowledge and expertise are unmatched and we really trusted her judgement. Lauren Howson

Susan was a blessing to us! From the very first day we spoke on the phone, we connected with her energy and could sense that she would support us. She told us, 'I go all out for my clients' and she did not disappoint. In this intense market, Susan was by our side every step of the way and always available. As first time homebuyers, she was patient and took her time to answer our questions and carried us along the way. We shared many laughs together and felt both special and cared for by her. It was a whirlwind journey with many hurdles and Susan did not waiver in her faith that we would find our perfect home. Thank you so much, Susan! YOU ARE A REAL ONE! If you're looking for a top-notch, reputable, honest real estate agent, look no more, Susan Santoro is your person :) Yve U

Susan and her team were tasked with selling our very unique and quirky business/residential property in Hamden during a time of high saturation of business properties on the market. They showed the property many times by thinking of different and creative ways the building could be used. They sold the property with expertise and we had the utmost confidence in them throughout the sale process. Susan’s knowledge of the business is unmatched and she would be the absolute go to the next time around. Roy Mazzacane

Susan was a blessing to us! From the very first day we spoke on the phone, we connected with her energy and could sense that she would support us. She told us, 'I go all out for my clients' and she did not disappoint. In this intense market, Susan was by our side every step of the way and always available. As first time homebuyers, she was patient and took her time to answer our questions and carried us along the way. We shared many laughs together and felt both special and cared for by her. It was a whirlwind journey with many hurdles and Susan did not waiver in her faith that we would find our perfect home. Thank you so much, Susan! YOU ARE A REAL ONE! If you're looking for a top-notch, reputable, honest real estate agent, look no more, Susan Santoro is your person :) yve uju

Susan came highly recommended by many of my work colleagues and she did not disappoint! She is very dedicated and passionate about her work and it shows in her ability to advocate strongly for her clients. When our house offer was first declined, Susan persisted and was the first to find out that the original buyer backed out. She immediately put together a new offer and it was accepted! We couldn't be more thrilled with the outcome and look forward to growing into our new home. Thanks Susan! Jennifer Kim

Susan came highly recommended to us after helping my fiance's family with a number of houses. From the start she took the time to understand what we were looking for, helped us understand the market and our options, and was incredibly professional and personable the entire time. We ended up with the perfect house and Susan went above and beyond to make sure everything went as smoothly as possible. If you're looking for someone the make the home buying process as enjoyable and frictionless as possible, work with Susan! Mitch C

Working with Susan was absolutely spectacular. She was incredibly knowledgeable and responsive throughout our journey to find our first home. We would like to thank her for making the process of buying as easy as possible. We would HIGHLY recommend working with Susan! Lindsay M

Susan Santoro was the utmost professional. She is a master at her craft. She closed my deal in record time and made sure I was protected from start to finish. Susan is an amazing human and I consider her now a dear friend. I would highly recommend her to everyone. Samantha Meder

Susan is the absolute best, I could not recommend someone more highly! She and her team were always available and helped me and my husband through the daunting process of buying our new home. An accepted under asking offer in this market is all you need to know! We are in the perfect home! Megin S

Susan is simply the best anyone could asking for in the current market. From the second my wife and I met with Susan, we knew that Susan will be able to assist us with finding our dream home. She went over in details with what my wife and I wanted. Susan was very responsive, kind, professional and FUN. Her knowledge of the area and experiences in housing market is astonishing and truly invaluable. She made the home buying experience straight forward for my wife and I. She calmed our nerves whenever needed, and provided guidance on closing our first home! THANK YOU SUSAN Ken L

Walking up the front stairs of William Pitt Sotheby's was scary!  I decided to sell and felt I needed people with experience to help me through the process.  I was greeted by Alicia Mahon's warm personality and professionalism.  She introduced me to Susan Santoro.  Susan has a vibrant, we can do it personality.  We sat down together to begin discussing my options.  There was never any pressure, just plenty of guidance. A great photographer was sent and pictures and videos were made!  An introduction was made to Susannah Vining, Esq. to execute the closing. SOLD!!!   A great group of people to get to know.  My husband and I recommend this amazing group of professionals to anyone who is looking to buy or sell their home. Maggie W- Guilford

Susan Santoro Group are great to work with and very professional !!! We had our house on contract in 24 hrs and the process was very smooth!! Highly recommended, you won’t be disappointed. 😊 C T

Sue is a professional leader in her field. She is friendly, kind, and hard working. Have used her for both personal and business purchases and sales. She is knowledgeable and knows what needs to be done to make the sale. Love Sue as both a friend and an Agent. Ariane R

Susan is the best of the best. She knows the market and strategically listed my home to get me the best sale. 15 offers in 36 hours speaks for itself! You will not regret choosing Susan and her team to sell your home. Angelica M

Mags D

It was my pleasure to work with Susan, she help us despite this pandemic circumstances, to find a nice home for our family. I will keep in my heart Susan. Thank you very much fir your help, persistence and for not judging us. It was a very hart time and you care about us. Angelica C

We cannot say enough about about how great Susan Santoro is. Not only does she make herself available, she makes you feel like you are her only client. From the recommendations regarding staging, to the support provided Sue is a realtor you can count on to get the job done. Kelly R

Susan made selling our home an absolute breeze! It may have been a record how fast we sold our home. She was available to us whenever we needed her. Could not recommend someone more highly than we would recommend Susan!! Zach S

Susan was a pleasure to work with! She was honest, knowledgeable, and on top of everything! She gave us great advice as first time homebuyers. She was always available and responsive! Susan made us so comfortable throughout the entire process and we will be recommending her to all of our friends! Gabriela J

Susan is the consummate professional. Her vast experience in the real estate industry permeates through the entire home selling process from researching the value of your home, staging its attributes, and showcasing its appeal. I would strongly recommend her to anyone who is considering selling or buying a home. You could not have a better realtor helping you navigate through the home selling or buying experience. John A

Susan is the absolute best!! We put all of our trust in her to help us find out first home and she found us the perfect house. I’ve recommended Susan to all of my friends and coworkers. She was so helpful, responsive, and really felt like she had our best interest in mind! Thank you, Susan! Stefanie Z

Susan is Professional and Friendly Representative who knows the business quite well. I have always been impressed with Susan and will continue to do business with her and her team. Jen P

We just purchased our house in Connecticut remotely. Susan helped us to go through this painful process. She is very easy to work with, knowledgeable, and responsive. We don't think we could have done it without her. I will definitely recommend her to my friends. Hyojeong L

Susan was such a pleasure to work with! During a tumultuous market, an out-of-state move, and a pretty tight timeline, Susan made our relocation from UT to CT as smooth as possible, finding our family the perfect home! Not only did she take the time to explore the local towns and neighborhoods with us during a barely 48 hr visit, she proved to be incredibly responsive, personable, professional and “on it”, making us feel very comfortable purchasing our home via virtual tour only! We look forward to our new adventure on the East Coast, and meeting up with Susan again as fellow locals! Verena d

Remy

Dear Susan,Today, thanks to you, we can finally say “we’re home!” We are so grateful to you for knowing just what we were looking for (even before we knew ourselves!) You walked our family through this process - guiding and teaching all along - and it was your knowledge and persistence that has us here today — in the perfect town and the house of our dreams. We are so excited to begin this next chapter of our lives here as your neighbors and friends.With all our love and thanks! Dayna, Randy, Tess and Finn

We just purchased our house in Connecticut remotely. Susan helped us to go through this painful process. She is very easy to work with, knowledgeable, and responsive. We don't think we could have done it without her. I will definitely recommend her to my friends. Hyo-Jeong L

Susan was such a pleasure to work with! She always made herself available to us throughout our buying process at any time of day or night. She is very obviously well connected within the New Haven community and works with some of the very best professionals in the area. She really takes the time and effort to fully understand what her clients are looking for in a home, and when you find your dream home she has the expertise to advise you on how to structure your offer in a way that will set you up for success. I will definitely go back to Susan when selling and buying a home in the future. Brittney D

My family and I had a cross-country move from Arizona and was so glad that Susan helped us find our dream home. She was responsive, reliable, attentive, and professional but I think what puts her above the rest of other realtors were the extra mile she took to secure this property in this extremely competitive market (May 2021) and how she advocated for us throughout the entire process. I had great confidence and trust that she would be able to find our home despite us not being in Connecticut throughout the process. We are overjoyed with our new home! Fionna F

Susan helped us buy our first new home and was with us from start to finish. She really went the extra mile and I would strongly recommend her to friends and family. Drew C

We bought our first house with Susan Santoro and then 8 years later sold our house with her. She is fantastic and I always recommend her to friends who are buying or selling in the area. She is so professional and knows exactly what she’s doing. We emailed her several times during those 8 years for advice on how to improve our house for future resale. She is excellent with children and so personal, remembering details of our family even after years of not seeing one another. We were so grateful for the way she talked us through the recent offers made on our home and explained things so clearly to us. We are always singing her praises! Thank you, Susan! Ashlee A

Susan was one of the best professionals I've ever worked with period. She's incredibly communicative, knowledgeable, transparent, and empathetic. We had to really put our trust in Susan as we bought our home sight unseen and she went above and beyond with the delivery. We were so fortunate to work with Susan to find our dream home in New Haven, CT. Not only was she amazing to work with during the buying process, she's kept up with us post sale and we feel like locals after being plugged in with all of her amazing resources that she has in the area. I would recommend anyone that's looking to have an amazing experience buying or selling a home in Connecticut, to work with Susan. Paul D

We could not be more grateful for the good fortune of finding Susan during our house search and purchasing process. From the outset, Susan intuited exactly what we were looking for in a house, and helped make the process so much smoother and less painful than we would ever have thought possible as first-time house buyers. We have just moved into our ideal home, thanks, essentially entirely, to Susan.Susan is deeply knowledgeable about the real estate market, the home buying process, and the network of people from mortgage lenders and real estate attorneys to flooring and chimney, and all points in between. There was never a moment through the entire process in which Susan didn't know exactly what to do or who to put us in touch with.She is also incredibly organized, professional, and responsive, and her turnaround time for answering questions or addressing issues as they arose was a consistent source of reassurance for us, knowing that we were in the most competent hands.And definitely the best part of working with Susan is what a genuinely lovely person she is. She is kind, generous, and has the gift of being able to get along with absolutely everyone. We always felt that Susan cared deeply about finding us a happy home, and that she had our best interests at heart. By virtue of her competence and personality, Susan has drawn other superlative people into her orbit, and all of the other service providers that she referred us to (mortgage lender, real estate attorney, home inspector, homeowner's insurance broker, to name only some) were as fantastic as she is, all of which made the process so much happier and easier than it could have been.Susan has helped us start a new chapter of life in Connecticut in a home that makes us incredibly happy, and we are so grateful to her for everything she did to make this happen for us. She is a very special person! Morgan J

Susan is amazing to work with. She was referred to us by a friend and glad we signed up with her. She knows all there is to know about real estate in Connecticut. After one conversation with her we felt comfortable and confident. Best is she answers her phone and messages at all times! If you are looking for a coveted location/ bidding war she is the go to person. Her optimism and enthusiasm never wavered from start to finish. Enjoyed working with her. Sowmya M

Where would we be without Susan?! When we first met her 5 years ago, my husband and I were newly married and in the midst of our medical training. She helped us find and purchase our first home together — expertly shepherding us through a tight negotiation with the reassurance and patience that any (first-time, especially!) homeowners deserve. She remained a friend and trusted resource as we grew our family and built our careers — always ready at a moment’s notice with the best tips, industry contacts and advice. Need a painter? Call Susan. Need a plumber? Call Susan. Need a gutter guy? Susan knows! (And she’ll get back to you within the hour.)When our careers took us out of Connecticut, we again turned to Susan to sell our house. This past spring, in the wildest of markets, she guided us through every last detail of preparing our home to list. A single day of showings later, we had three competitive offers over asking price and a timeline that worked for us. We couldn’t have asked for a better outcome — or a more pleasant experience. Thank you, Susan, from the bottom of our hearts! Your future clients are so lucky to know you. Abby C

We could not be more grateful for the good fortune of finding Susan during our house search and purchasing process. From the outset, Susan intuited exactly what we were looking for in a house, and helped make the process so much smoother and less painful than we would ever have thought possible as first-time house buyers. We have just moved into our ideal home, thanks, essentially entirely, to Susan.Susan is deeply knowledgeable about the real estate market, the home buying process, and the network of people from mortgage lenders and real estate attorneys to flooring and chimney, and all points in between. There was never a moment through the entire process in which Susan didn't know exactly what to do or who to put us in touch with.She is also incredibly organized, professional, and responsive, and her turnaround time for answering questions or addressing issues as they arose was a consistent source of reassurance for us, knowing that we were in the most competent hands.And definitely the best part of working with Susan is what a genuinely lovely person she is. She is kind, generous, and has the gift of being able to get along with absolutely everyone. We always felt that Susan cared deeply about finding us a happy home, and that she had our best interests at heart. By virtue of her competence and personality, Susan has drawn other superlative people into her orbit, and all of the other service providers that she referred us to (mortgage lender, real estate attorney, home inspector, homeowner's insurance broker, to name only some) were as fantastic as she is, all of which made the process so much happier and easier than it could have been.Susan has helped us start a new chapter of life in Connecticut in a home that makes us incredibly happy, and we are so grateful to her for everything she did to make this happen for us. She is a very special person! Morgan L

Susan is fantastic at her job. She's very knowledgeable, while making it accessible to clients. She's very engaged and accountable, keeping everyone on time and to task. She's very savvy about the market and practices involved in buying and selling a property. But most importantly, she understands that this is an intimate and enduring event, and she does a wonderful job of matching the client to a *home*. Susan is definitely someone you want in your corner. Ethan D

Jeff C

We were looking to purchase a home on very short notice. Susan got us in looking at places right away and helped us place a successful offer in a competitive market. She was incredibly efficient and truly wonderful to work with! Alex N

Excellent, aggressive and knowledgeable real estate agent. Made herself available at all times and if she couldn’t make it to a showing always sent another member of her team for her. Had great suggestions about getting the house ready for showings. We used her to sell and buy homes in a difficult environment. Overall, great service and would recommend her to anyone! Logan L

Working with Susan was great! She is very responsive and as she got to know our tastes and wants she was able to proactively book appointments for properties in this competitive market so we didn't lose out on any opportunities. We were very comfortable voicing our opinions and needs with her and I'd highly recommend her to anyone for an excellent and successful experience. Alisa G

We had lived in our current home for 27 years We were apprehensive about the decision we made and the home buying process. Susan Santoro made the process so much better. She was professional, knowledgeable and supported us thru the whole process. She was always available for all the questions and the concerns. We couldn’t be happier! Joanne C

Simply The Best. I have bought and sold more than 10 homes in 3 states. Susan Santoro is the perfect real estate agent. She sold our property in Connecticut while we were 3,000 miles away. She is extremely responsive and very hard working. If you are looking for a smart, elegant, honest and hard working real estate professional, call Susan. Magie M

Richard C

Queenie Y

Excellent, aggressive and knowledgeable real estate agent. Made herself available at all times and if she couldn’t make it to a showing always sent another member of her team for her. Had great suggestions about getting the house ready for showings. We used her to sell and buy homes in a difficult environment. Overall, great service and would recommend her to anyone! Steven G

Ssusan is the ultimate professional. I have bought and sold over 10 properties in three states. It is rare to find an agent that is both fantastic at listing properties and an incredible proponent for buyers. Susan knows both sides of the market. She is incredibly hard-working. She will ensure that you achieve your goal whether you were buying or selling. magiemcic

Ssusan is the ultimate professional. I have bought and sold over 10 properties in three states. It is rare to find an agent that is both fantastic at listing properties and an incredible proponent for buyers. Susan knows both sides of the market. She is incredibly hard-working. She will ensure that you achieve your goal whether you were buying or selling. magiemcic

Susan is the absolute BEST! Even as one of the busiest and most successful realtor’s in CT you will feel like her ONLY client. The way she prioritized our family during this process made us feel important, heard, and appreciated. Susan will start as your realtor but she will quickly become your friend! If you are looking for a realtor that cares about your needs you need to work with Susan. She will make a daunting process enjoyable and even fun! Susan- thank you for finding us our forever home, we are so grateful! Kacey W

Susan is the best of the best!!! She expertly guided us through every aspect from preparation of of our house for sale to the inspection and closing. She is experienced and knows every aspect of the process and has her finger on the pulse of the real estate market. Our transaction was completed from listing to closing in about 6 weeks. There were many issues along the way that were anxiety provoking for us. Susan calmly and expertly guided us through everything. She is a tireless worker, and would work on issues for us late into the night and on weekends. Susan was always available and was unflappable-we knew there was nothing that could come up that was beyond her scope. We recommend Susan Santoro enthusiastically and with no hesitation. THE VERY BEST!!! Thank you Susan Linda ,

Working with Susan is an absolute joy . . . she is someone who regularly thinks outside the box and helps you get the best sale price for your property as well as helping you negotiate the purchase of a new place. Her responsiveness, professionalism and kindness is refreshing (and very rare these days) and we would highly recommend her to anyone considering the sale or purchase of a property. Sandra C

My husband and I were referred to Susan by a family friend and we were not disappointed! From the first moment we spoke with her, we knew we were in amazing hands! With the crazy market we are in, Susan never let my husband and I settle or make an offer on something that we did not love. She kept us going even when we wanted to give up! She also helped us to realize what was in our price range. Her knowledge of Woodbridge and houses truly helped us find out forever home! My husband and I put complete and total trust into Susan and she made sure we can in within our budget and with our number 1 house pick! Susan is not just our real estate agent, but apart of our family now! My husband and I had daily phone calls with Susan about new houses on the market, what needed to be done after putting a bid in on a house, and just to answer our million and one questions! We do not have enough amazing words to say! You will not be disappointed! Go with Susan!!! She will fight for you!!! Jessica F

As first-time homebuyers and newcomers to the New Haven area, we could not have been more pleased with working with Susan. We are a pair of residents working in the hospital with extremely inflexible hours, and Susan worked effortlessly with our schedule and timeline. She thoughtfully curated potential homes for us to see based on our preferences, must-haves, and deal-breakers. When we finally found our current house, she helped us craft a strong offer amidst heavy buyer competition that ultimately enabled us to purchase our dream home. After our offer was accepted, she guided us through the closing process and surprised us with a delightful gift on closing day! Susan's experience in real estate and knowledge of the area was invaluable to us. In addition, she is extremely well-connected with local mortgage lenders, real estate attorneys, home inspectors, and contractors. We ultimately went with a mortgage lender who was recommended by Susan, and we were very satisfied with that experience. Overall, Susan is a stellar agent, a strong advocate, and a joy to work with. We are so appreciative for everything she did for us. We will definitely be going back to her when the times comes for us to sell our home. Believe me, you cannot go wrong with Susan! shirlz1222

We hired Sue to sell the home we lived in for 25 years and where weraised our children. Her knowledge of the things we could do to make the house more marketable, combined with her understanding of the emotional attachment that we had to a place that held so many special memories, was what set Sue apart from other realtors we had dealt with in the past. When our daughter asked my wife and I to recommend a realtor for her growing family, it was an easy call! Bruce J

We were searching for our first home for several years and Kate showed enormous patience and skill in showing us approximately a billion homes in that time, often at short notice, inconvenient times or off-the-beaten path locations. When we finally found the right one, they were a huge help through the inspection and all other phases, ensuring everything went smoothly. We really appreciate the attention and kindness they showed us. I highly recommend this group! Allie J

Susan Santoro is the best! She helped us with the purchase of a beautiful historically significant home in Connecticut. With Covid restrictions and rising home prices, we were expecting to pay top dollar for a house. In addition, doing it all virtually from Los Angles didn’t make things any better. Amazingly, Susan made the process very smooth. We closed in 45 days without any hiccups. She negotiated a great price and we ended up with the “perfect” house in a great neighborhood.Susan is highly experienced and dedicated real estate agent who always keeps her clients interests in mind. She is extremely thorough and diligently makes sure all faucets of a transaction are attended to. I now consider Susan a friend and would highly recommend her to anyone that is looking for a new home. Aeran K

Susan Santoro has been the most exceptional realtor we could’ve asked for. Buying our dream home turned out to be a shockingly smooth process and she made us feel comfortable and taken care of throughout it all. 5 stars in all areas. Stephanie M

We are not easy buyers to work with. Our butterfly-like “flight pattern” never results in a direct path to our destination and can lose even the most seasoned and motivated realtors. After dozens of viewings, numerous offers, and multiple cancelled contracts, we expected Susan to lose a step or two. We thought she might even try to steer us along the shortest path like others had attempted unsuccessfully in the past. But Susan didn't. She followed us patiently, listened to us intently, and supported us unconditionally. She became our secure base from which we could set out to explore what was out there and to which we could return when waters turned choppy. Her calming presence, unwavering support, and wealth of expertise gave us the confidence to take on risks that we would have been hesitant to otherwise—one that ultimately led us into our forever home. It was the home for which she would receive the least amount of commission yet require her to communicate with a challenging seller and navigate a legally obscure landscape. She did so masterfully, placating irritability and erraticism while seamlessly collaborating with the home inspector, attorney, and mortgage company. More than 3 months since going into contract and almost 6 months since meeting Susan, we closed on our new home.What makes Susan such an exceptional realtor (and person) is a deep understanding and appreciation for the psychological elements inherent to emotional decisions (e.g., purchasing or selling a home), along with a genuine love of people and desire to see them happy. This puts the focus on the people and the process rather than the deal—the experience and journey rather than the destination. If anyone is ever in need of a secure base from which to find their way home, Susan has our highest and strongest recommendation. T M

We are not easy buyers to work with. Our butterfly-like “flight pattern” never results in a direct path to our destination and can lose even the most seasoned and motivated realtors. After dozens of viewings, numerous offers, and multiple cancelled contracts, we expected Susan to lose a step or two. We thought she might even try to steer us along the shortest path like others had attempted unsuccessfully in the past. But Susan didn't. She followed us patiently, listened to us intently, and supported us unconditionally. She became our secure base from which we could set out to explore what was out there and to which we could return when waters turned choppy. Her calming presence, unwavering support, and wealth of expertise gave us the confidence to take on risks that we would have been hesitant to otherwise—one that ultimately led us into our forever home. It was the home for which she would receive the least amount of commission yet require her to communicate with a challenging seller and navigate a legally obscure landscape. She did so masterfully, placating irritability and erraticism while seamlessly collaborating with the home inspector, attorney, and mortgage company. More than 3 months since going into contract and almost 6 months since meeting Susan, we closed on our new home. What makes Susan such an exceptional realtor (and person) is a deep understanding and appreciation for the psychological elements inherent to emotional decisions (e.g., purchasing or selling a home), along with a genuine love of people and desire to see them happy. This puts the focus on the people and the process rather than the deal—the experience and journey rather than the destination. If anyone is ever in need of a secure base from which to find their way home, Susan has our highest and strongest recommendation. TM996

We hired Sue to sell the home we lived in for 25 years and where we raised our children. Her knowledge of the things we could do to make the house more marketable, combined with her understanding of the emotional attachment that we had to a place that held so many special memories, was what set Sue apart from other realtors we had dealt with in the past. When our daughter asked my wife and I to recommend a realtor for her growing family, it was an easy call! bjacobs112

We hired Sue to sell the home we lived in for 25 years and where we raised our children. Her knowledge of the things we could do to make the house more marketable, combined with her understanding of the emotional attachment that we had to a place that held so many special memories, was what set Sue apart from other realtors we had dealt with in the past. When our daughter asked my wife and I to recommend a realtor for her growing family, it was an easy call! bjacobs112

My husband and I first met Susan about 2 years ago. She found us a rental in the New Haven area, which was beautiful! Most recently, she helped us purchase our first home together. As soon as we thought we might be interested in buying something in the near future we contacted Susan, and she was incredibly helpful in educating us on the market. When we found a home we wanted to put an offer on she was masterful in the negotiation. Susan walked us through the entire process from start to finish and we always knew that she had our best interest in mind. We closed on our home mid-January and are so elated. Susan is personable, smart, fun to work with, and an absolute expert at what she does. We would recommend her to anyone looking to purchase or sell a home! Shanna K

Susan is a diamond in the rough.We were referred to Susan after a terrible experience with another CT realtor that resulted in us losing our trust in the realtor profession. My husband and I were nervous and hesitant to work with another realtor, but we needed to find a new home in order to relocate, so there was no way around it. From the first day that we worked with Susan, she showed us through her actions that she was worthy of our trust. I am the kind of person who prefers actions, not words, when it comes to building rapport with me. Instead of offering her opinions on houses we were interested in viewing, she provided us with the facts and figures, which we really wanted and needed in order to make informed decisions. She is an excellent communicator and she is respectful of our time. She was available when we needed her, answered our questions with patience and thoroughness, and she and her team did a lot of footwork to ensure we had all the information we needed to understand everything about the home we purchased. Ultimately, Susan's professionalism and integrity are the top two reasons why I would highly recommend her to anyone looking for a realtor in CT. Without a doubt, I would work with Susan again.I am not a trusting person, so when I write a review like this for someone, it means I think very highly of this person. If you're looking for a trustworthy, business savvy, organized realtor, you need Susan Santoro. Megan N

Susan Santoro and her team were very professional, on time for each encounter and true beyond my expectations! I would recommend her and her team highly! James C

Susan told me “we’ll take professional pictures Friday, list the house on Saturday and sell it on Sunday!” True to her word, we had eight offers on the first day. Professional, knowledgeable, on time and personal! Highly recommend Susan Santoro and her team! andiamojc

Susan told me “we’ll take professional pictures Friday, list the house on Saturday and sell it on Sunday!” True to her word, we had eight offers on the first day. Professional, knowledgeable, on time and personal! Highly recommend Susan Santoro and her team! andiamojc

We were new to the area and were connected with Alicia through Zillow. Within 1 week, we unexpectedly found the perfect house, made our highest-and-best offer along with 2 dozen other interested buyers, and ultimately went under contract for the house of our dreams! Alicia was always quick to respond and extremely knowledgeable throughout the entire process, from making a competitive offer, negotiating the details, and advising us through the stress of inspection and financing hurdles, to the final closing. Alicia's local area knowledge was very helpful - she offered a variety of local recommendations for any service providers we asked about, and she answered any questions we had about local ordinances, taxes, etc. I can't say enough great things about Alicia. We are so grateful that we had the opportunity to work with her on the purchase of our home! Morgan C

I am a first time home seller and second time home buyer and I used Alicia's expertise for both journeys. I went with her off the recommendation of a coworker whom also had high praise as well and was very pleased with here professionalism as well as attentiveness. A phone call away whenever I had a question and was very instrumental in helping sell my home in one day as well as moving me into my dream home in less than a month later. I can not say enough positive words about my experience but....If you need a excellent agent for buying or selling as well a great person in general in your corner I highly recommend Alicia. dicwicklesnork

Susan has been an outstanding realtor and it has truly been a pleasure working with her in finding our dream home. And she is so knowledgeable about all the inner workings of home buying, that I've been recommending her to people I know who are thinking about selling/buying a home! Susan is professional, honest, friendly, and very hard working...an absolute joy to work with and highly recommended! Trish S

Susan and her team were a dream to work with! We have worked with multiple realtors before and Susan far exceeds any of them. We had never been to CT before and she has such a deep knowledge of the area and was a great guide with that aspect. She also went above and beyond with every aspect from connecting us with all of the people we needed (painters, etc) to decorating, and we knew we could always count on her for everything. We recommend her without any hesitation!! Thanks, Susan! Rachel F

Kate is a top-notch realtor. I was not from the area and had to find an apartment from 2,000+ miles across the U.S. I had tried doing business with a couple realtors before finding Kate, but these experiences involved a lot of let downs. I can say that Kate is a very hard worker, keeps her word, finds what you're looking for, responds promptly, and manages logistical aspects of the renting market with ease, making your transition as seamless as possible. I would highly recommend Kate and the company she works for! Holly C

Kate is so professional . She is an expert in Rentals . Very pleased with her advice , direction and most of all results. It took approximately two weeks to find a perfect tenant . Will be sure to use again , or refer to a friend. cgilmore227

If I was to list all the beneficial words that describe Susan, the list could fill a book. She is at the root an amazing person and a stellar realtor. She was so patient and attentive. I had absolute trust in her and I knew she had my best interest at heart. She sold my childhood home in record time and kept me informed through every step of the process. Her recommendations are priceless, and that's why she's the best. I also want to give high praise to Alicia. She had the brightest personality and an absolute pleasure to work with. Susan and Alicia made a dynamite team and they came through for everyone involved. Annie Z

Even as one of the busiest realtors on the Connecticut Shoreline, Susan made us feel like we were the only house she had to sell. Never missing a phone call, always willing to meet, and in constant communication with us, she made our house selling process absolutely seamless. There are not enough positive adjectives to describe Susan's hustle, passion, and genuine care for not only her job but for her clients. Her understanding and knowledge of the market is incredible and her confidence in her knowledge is even more impeccable than that. Working with Susan will have you forever grateful that you chose to include her in your house selling/buying experience. kacey11shepherd

Kate was amazing. Prompt and professional, very knowledgeable about real estate. Always answered any questions i had promptly. I was lucky to have her as my agent and will recommend her to anyone who needs a real estate agent in the area. Magnificent agent!!!! ryd9001

As first-time homebuyers, we could not have hoped for more than Susan. From our first meeting, she took time to get to know us and figure out our goals for the house. She is knowledgeable, friendly, engaging, and always available, even at odd hours, for tours. Despite the COVID restrictions, she made every effort to go see homes either with or for us, including several video-tours. She taught us about homebuying as we went and made incredible recommendations for every member of our team (attorney, home inspector, etc.). I cannot provide enough praise, and I would undoubtedly and unreservedly recommend her to anyone who asks. zuser20150423144414926

Just bought my first home, with the help of Susan Santoro. Susan is very knowledgeable, friendly, accessible, and dedicated to her profession. I was very impressed that she was able to find me the home that had practically everything that I was looking for! Susan was always responsive and available to guide me every step of the way, and made this long and complex process of buying a home a smooth and wonderful experience. I would recommend Susan Santoro 100%! g123459

Kate is amazing!! She was quick to respond to the many questions we had as first time home buyers. She was very flexible with timing for showings and had great advice along the way. She showed us SO many houses and worked hard to find us the perfect one. She negotiated well on our behalf and communicated well with our whole team. deanna b

usan was an absolute pleasure to work with. From the very moment she walked in our home, I knew I wanted to use her as our agent - not only to sell our home - but also to help us find our home. She had sold my neighbors house a few years back and she was very knowledgeable about the area. Not only is Susan knowledgeable about Hamden and ALL of Connecticut , she is a very respectable agent, and has a network of professionals that she uses and they have a great deal of respect for her as well - from mortgage brokers to HVAC technicians - and trust me I leaned on her for ALL her contacts!! She walked in our home, told us exactly what we need to do to sell our home and within 3 days of being on the market, we had multiple offers. We reviewed all the offers together until we made the decision. She explained the process and was available anytime we had questions. Susan is super responsive to her clients and their needs and also has a great team that works for her. When we found the home that we would ultimately purchase, Susan had listened to my needs and was able to produce! We got EVERYTHING and more wwe needed in our new home. I would definitely use Susan again, and again, and again. I highly recommend her for anyone looking to buy or sell a home. You will not be disappointed!!! kia mblack

Susan is right on and there every step of the way. She’s very knowledgeable and can read potential buyers very accurately. Her advices really helped us get the sell(s). We are very thankful to have worked with her. sev20271

We can’t thank Susan enough for guiding us through the process of buying our house in Guilford, CT. We recently relocated from South Philadelphia and had a lot of questions regarding the real estate market here in CT (especially since Covid shut down/altered the way some of the towns felt when we visited them). Susan answered all our questions easily and confidently. She lead us to the perfect area and we couldn’t feel more at home. She was always available to answer questions and get us showings of the houses we were interested in. She helped us see the pros and cons of each house, and her advice and expertise was invaluable. We strongly recommend Susan and her team! rachel c

Susan is a top 1% agent who goes beyond to create incredible outcomes for her clients. But more than that, she is someone you will want to know for life. She helped us sell my mother’s home and cared about the transition as if she was part of our family. You will never wonder where Susan is or have trouble getting a hold of her. Her work ethic is incredible and her dedication to her clients is first class. I know that if I ever want to buy a property in CT, she is my only phone call for an agent. Alok A

Susan is extremely dedicated and goes above and beyond to sell real estate. She helped me sell a challenging piece of property with limited access due to its location. There were two separate lots that were combined to give access but it was a challenge to sell both together. She is extremely professional, personable and knowledgeable and if you really need your property sold or need to purchase property you will be very grateful to have someone with her experience and demeanor representing you. She is smart, intuitive ,knowledgeable and extremely pleasant and easy to communicate with.Five stars is not enough! makeearthgreennow

We absolutely loved working with Kate on finding our dream home. She was very responsive and made sure we understood every step in the process. Even when we had tons of questions or couldn’t make our mind up, Kate was there to help! I’m so thankful we were able to work with her to find our beautiful new home! Will definitely work with her in the future. Katelyn F

One of the best realtor I have ever came across, just had our closing with her and I would say if you don’t want to waste your time and get things move faster you will need her!!! She is on top of everything, very responsive and honest. Thank you for helping us buying the right property. mella335

Katie was amazing through the entirety of our house hunting. We started looking during a pandemic, when real estate was at its most competitive. This did not deter Katie, and when we were feeling helpless about our search, she did not give up and refused to let us give up. She was willing to meet later at night, due to our work schedules. She takes the time to get to know what someone is looking for in a house, and her hunches were always spot on. She booked houses to show us that she thought we would like, and the one we ended up buying was one of her picks. We hit quite a few hiccups along the way, especially during our home buying process, but Katie stepped up and did everything she could to secure the house we now call our home. mblakes

usan was an absolute pleasure to work with. From the very moment she walked in our home, I knew I wanted to use her as our agent - not only to sell our home - but also to help us find our home. She had sold my neighbors house a few years back and she was very knowledgeable about the area. Not only is Susan knowledgeable about Hamden and ALL of Connecticut , she is a very respectable agent, and has a network of professionals that she uses and they have a great deal of respect for her as well - from mortgage brokers to HVAC technicians - and trust me I leaned on her for ALL her contacts!! She walked in our home, told us exactly what we need to do to sell our home and within 3 days of being on the market, we had multiple offers. We reviewed all the offers together until we made the decision. She explained the process and was available anytime we had questions. Susan is super responsive to her clients and their needs and also has a great team that works for her. When we found the home that we would ultimately purchase, Susan had listened to my needs and was able to produce! We got EVERYTHING and more wwe needed in our new home. I would definitely use Susan again, and again, and again. I highly recommend her for anyone looking to buy or sell a home. You will not be disappointed!!! kia m

I had been thinking about buying my first home, which can be a scary process. Let alone, we were in the midst of a pandemic and my current lease was expiring. Kate understood my situation and within a day or two, she had lined up appointments! It took my a bit to find what I was looking but during the home search Kate always met me with patience, guidance, and a warm, friendly smile. Well I'm happy to report that Kate did help me find my home - and I couldn't have done it without her! Cristina C

We had an offer the first day our house was listed and sold it the first week. I truly believe that it was the experience and expertise of Susan and her team that made that happen. The knowledge of the market, home prep, photos and marketing were top notch, She and her team give you the attention to you and your home to get the job done swiftly and with integrity. We highly recommend! cathy w

The biggest compliment we can give Susan is that she is way more than a realtor. We were buying our first house and very few people tell you what an emotional rollercoaster it can be. You are deciding where you will make all of your memories for the foreseeable future and that is a big deal. Susan was so incredibly supportive throughout this whole process. We lost a house we considered to be our dream house after the sellers backed out. And Susan became a shoulder to cry on, the person we frantically texted at all hours and just a huge support system in general. Not to mention she worked tirelessly to make sure she would find us a house just as perfect, if not better. And she did exactly that. She got us into houses before anyone else, knew exactly when what was going onto the market and guided us through each and every step. We found our dream house and we will probably have her over as one of our first dinner guests. She is truly an amazing realtor and just a wonderful person. Alana M

Susan and her team were amazing from start to finish. As a first time home buyer, Susan was with me every step of the way and made me feel very comfortable. She was incredibly responsive and always available to answer my many questions. Susan and her team are highly knowledgeable and helpful while looking at properties and closing on a sale, creating a great experience for any buyer. I would highly recommend Susan Santoro to anyone in search of a home. Sean D

There are not enough words I could use to describe how phenomenal it is to work with Susan and her team. The expertise and mastery of the market that she demonstrates in every aspect of how she operates is what sets her apart. Knowledge of every step, tips and tricks on how to proceed, insight into things that you wouldn't think about.... and an all around wonderful person! She was familiar with our home that we listed from our 2018 transaction with her (where she demonstrated these great skills) so it was a no-brainer to re-engage with Susan as we started our search into our forever home. She helped us stage and list our house to look beautiful, pricing at a perfect point to bring in plenty of interest, and navigate multiple offers in a very quick window, as well as helping us manage the timelines smoothly in order to move into our new home (where she also represented us marvelously). We are delighted to know Susan professionally, but also so grateful to consider her a friend to our family. NickBall2

Kate was extremely helpful and knowledgeable in helping us find our new home. She was always immediately available for any assistance or advise we needed. She was a real asset during a very stressful time.Thank you Kate! mbnhservice

As first time home buyers, we went into this process knowing little to nothing about buying a house. Susan’s knowledge and experience in this area made this a seamless process. She walked us through every step of the way, gave us great advice throughout and always pointed us in the right direction. We can not recommend Susan enough! molly s

Kate was phenomenal to work with! She was extremely knowledgeable and had answers to 99% of our questions and if she didn't have it she knew exactly who to call to get it. We called her multiple times throughout the process and Kate was always available and helpful. She acted fast but wasn't pushy and was great at knowing what we wanted in a house. We would highly recommend Kate (and already have)! Kayla C

It was an absolute pleasure working with Kate to sell our condo. She is incredibly responsive and kept us informed throughout the entire process. We would not hesitate to recommend Kate to take care of any of your real estate needs and we will certainly use her again in a few years when we plan on downsizing! shawnb16

Kate was very helpful in guiding us to the correct house for us. She was great in helping us through the process of buying our first house and we couldn’t have asked for more. She accommodated my wife’s and my chaotic/conflicting schedules and was fantastic to work with zuser20181028073932165

Susan sold our house after only 6 days on the market she takes care of everything extremely professional and all around a wonderful person. I can’t say enough good things about Susan. thmskathleen

Susan and her team were extremely professional, knowledgeable, accessible and courteous in facilitating the sale of a family home. Dealing with both Susan and Alicia was a pleasant experience in a difficult transaction. The advice and suggestions they gave us made the process easier to navigate and their ability to move the sale along was extremely helpful. i would highly recommend Susan and her team in any real estate dealings you may have in the future. bjohn1510

Sue Santoro is an excellent realtor who gets the job done! She’s very personable, knowledgeable and honest. We will definitely use her again in the future. If you need a realtor, she’s the one to use- there’s no one better. shellp5

We are so grateful to have worked with Sue and her team for the sale of our house! We were initially daunted by the process of selling our house, but she made it incredibly manageable and smooth! She is highly experienced, professional and personable. A lot of questions came up along the way, and she had great advice at every corner—no question was too big or small! Finally, she was always completely supportive of our needs throughout. Sue is truly a superb realtor!! evhsieh99

Susan is phenomenal! She listened and actually cared about what we were looking for in our house. She was extremely flexible in accommodating our needs and went out of our way to help us with multiple virtual walkthroughs when we could not physically travel because of the pandemic. Her experience is evident in her astute observations about both property and indoor home details, and her expert negotiations. We were lucky to have her and would recommend her to anyone looking for a great realtor. zuser20170221075121965

Working with Susan Santoro was a real blessing for us. She is so reliable, responsible and dependable! Whenever we had a concern or needed immediate attention to an issue, she immediately took care of it. She orchestrated both the purchase and the sale of our home. Everything was done seamlessly. She gave us such excellent advice that we got an offer on our house in just a day after she put it on the market. She was there every step of the way, making all of the calls, providing all of the documents, coordinating the lawyers and all of the associated tasks. She never said no to any request. Just knowing that she was on our side to see everything through was an incredible relief for us. We are forever grateful to her. avraasculai

Susan is fantastic! She is always there if you have any questions or concerns. She is knowledgeable about the market and will guide you to make sure you find the right house that fits you when buying. I have used Susan and her group for over 10 years at this point and if someone asks me for a real estate agent referral Susan is always the one that I recommend. There is no other one! msparf

Susan Santoro is an expert at what she does. After our mother passed, she sold our childhood home in a matter of days. Her approach was creative, well researched, and any time we had a question her response was quick and reassuring. Her advice on many issues was spot on. We highly recommend her! roy m

One of the smartest decisions we made throughout the home buying process was selecting Susan Santoro. As first time home buyers we weren’t sure what we were getting into. She was actually the one that made us realize that a home purchase was even feasible in the first place after renting our whole lives. Over her career she clearly built up an amazing interconnected network of people. From the company that handled our mortgage, to an attorney, to a home inspector, each step of the process was just so easy and laid out for us by Susan. She was quick to answer our - many - questions. But, what I was most impressed by was how many clever little tips and tricks she’d point out along the way both during the searching and the closing: things to look out for in a home, pitfalls to avoid, working with the mortgage company to hit a workable number. We felt like she was really an aggressive advocate for us, while at the same time letting us steer toward our dream home. While I had heard horror stories from friends, the journey from shopping to moving in couldn’t have gone better. I’d use her again in a heartbeat, but at the same time I don’t imagine us ever wanting to move. zuser20180605124353144

Kate helped me in the process of seeing homes and the purchase of my home. She was knowledgeable in all steps of the process. As we walked through homes she spoke of issues she was seeing and the likely cost. When it came to the purchase of the home Kate did research and talked me through the options of what to offer and accept. She was available to answer any questions larger or small through out and after the process. It was a delightful and painless experience as a first time home buyer. I would highly recommend her services. SarahMackey27

My wife, one and a half year old twins and I were selling our condo and looking to buy a larger property. We had a long and protracted sale and purchase with many twists and turns in the road but Kate and Alicia were with us all along the way. We love our new home and couldn't be happier everything worked out. tjm921

We had an offer the first day our house was listed and sold it the first week. I truly believe that it was the experience and expertise of Susan and her team that made that happen. The knowledge of the market, home prep, photos and marketing were top notch, She and her team give you the attention to you and your home to get the job done swiftly and with integrity. We highly recommend! cathy weiss

So...there is no one on this planet that I would recommend as highly as Susan Santoro and her team of wonderful women. Beautiful, professional, loyal, honest, and thoughtful...attention to detail was perfect and therefore a flawless transaction! We look forward to a long friendship with not only Sue and her team...but with the perfect buyers for our special home. zuser20170624022149315

Susan is the most amazingly adept realtor I have ever dealt with She know her market and trade and applies her expertise impressively I cannot recommend her enough!! She sold my moms home in 48 hours and for a great price. You will be very happy you chose Susan when you do! gaildalby

As a first-time home buyer, I knew that having a knowledgeable and professional realtor to guide me through the process, as well as someone who kept my best interests in mind, was essential. That is exactly the experience I had while working with Alicia. From the first home tours to the day of my closing, Alicia consistently demonstrated her commitment to me as her client. She helped me to better understand the home buying process, offered guidance as we navigated buying a home through a pandemic and always gave her honest opinion in order to make the best decisions. Alicia was responsive to all of my inquiries and I could trust that she would take care of things quickly. I cannot recommend Alicia enough to help others in finding the home of their dreams. You can trust that you will be in good hands! teresamariegarrity

We feel very fortunate to have worked with Susan. She is competent and professional, while also approachable, warm, and personable. This lovely balance helped us immediately feel comfortable discussing our desires and concerns as first time house buyers, especially as we approached the process with specific parameters and timeline in mind. Susan showed us several properties, each of which clearly met our needs, and concurrently helped us see the short and long-term potential of each home in the context of our lifestyle and plans. These qualities demonstrate her knowledge of the market and insight into the industry, in addition to her ability to quickly and easily build genuine rapport with her clients. She has the ideal manner when showing properties, allowing enough space to form your own opinion, but always being available for expert guidance when needed. Her honesty and integrity was extremely reassuring throughout. Having found the ideal property during our first meeting with Susan, she was fantastic in helping us smoothly navigate each and every step through to the closing, thus securing us our wonderful home. Her broad network across the industry meant that she was able to confidently recommend other parties, such as our home inspector and attorney, who stood up to the same high standard. Susan was also incredibly consistent in the quality of her work. She accommodated our schedule demands, was timely in her responses, and whether through text, email or call, she promptly answered all our questions along the way. Since moving to our new home, we have welcomed a baby daughter into our family. Susan sent us warm congratulations and we have truly appreciated her affable persona and ability to make a genuine connection with us. These qualities, combined with her expertise and understanding of the industry make it a pleasure to work with her and we are happy to give her our highest recommendation. If and when the time comes for us to move again, Susan will be our first call! jessicaleighlawson

When we were starting the search for a house, we connected with Alicia the minute we met her. She understood our family circumstances, made us feel comfortable and we knew she would help us find our forever home. Through the many months of negotiations with selling our condo and buying our house, Alicia worked tirelessly for us, often having late night phone conversations to keep us up to speed. While our whole process was quite arduous, Alicia always checked in to see how our family was doing and helped make the lower points easier to bear. We love our new house and couldn't be happier with how everything turned out. erica p

Our experience with Susan was exceptional. She was completely responsive to our stated needs and made sure not to waste our time with any place that would not fit our criteria. We felt completely supported by her; she protected our interests, even to the smallest details. As an added bonus, she was able to steer us toward to the best resources in town that made it much easier for us to transition there. Susan was a delight to work with--receptive to all our input, down-to-earth, and, above all else, a truly a top professional. zuser20140511155955131

This is the second time we’ve worked with Susan and she is amazing! Both Susan, and her associate, Alicia, are Incredibly knowledgeable and very hands-on, which is exactly what we needed in a realtor. This time around we had a contract within 3 days of the listing! Susan and Alicia were with us every step of the way and we will continue to recommend them again and again! rebeccalmsullivan

Susan sold our house after only 6 days on the market she takes care of everything extremely professional and all around a wonderful person. I can’t say enough good things about Susan. thmskathleen

Susan Santoro was one of four real estate agents we met with, and clearly was more knowledgable, organized, and motivated to sell the property at the right price. In addition to her strong network of potential buyers and expertise, she brought a sensitivity to the emotional impact of selling a home one has lived in for what was most of a lifetime. That understanding truly set her apart and how she represented and worked with us as clients. We truly know she was the right person for this job. pamelasuan

Susan Santoro is an absolute pleasure to work with. She is extremely thorough and her follow up is excellent. I have used her for several purchases and sales and would highly recommend her and her group. If you want the job done correctly call Susan?? user33389855

When we were starting the search for a house, we connected with Alicia the minute we met her. She understood our family circumstances, made us feel comfortable and we knew she would help us find our forever home. Through the many months of negotiations with selling our condo and buying our house, Alicia worked tirelessly for us, often having late night phone conversations to keep us up to speed. While our whole process was quite arduous, Alicia always checked in to see how our family was doing and helped make the lower points easier to bear. We love our new house and couldn't be happier with how everything turned out. erica pachlhofer

Susan Santoro is an absolute pleasure to work with. She is extremely thorough and her follow up is excellent. I have used her for several purchases and sales and would highly recommend her and her group. If you want the job done correctly call Susan?? user33389855

Susan and her team made the process of selling my home a breeze! They know the area well and bring years of experience to the table. Will def recommend to anyone looking to buy or sell a house in CT Andrew O

We’ve worked with Susan on three real estate transactions and will never use another agent! Whether you are buying or selling Susan is outstanding at every part of the process. She also has a wealth of local contacts she can share as needed. Lesley P

There really is no way to describe Susan as a realtor-she’s amazing. This was the second time we worked with Susan and again it was a pleasure. Susan sold our old homes helped us with the purchase of our new ones. Both times she sold our homes in 48 hours!! She has the patience of a saint! She’s there to support you 24/7. She’s honest-tells it like it is and works non-stop for her clients. Susan has a vast knowledge of all aspects of real estate. Both in selling our home and buying our new one she was spot on in every detail, looking out for us in every aspect and that definitely gave us peace of mind. Wouldn’t use anyone else. silmd

We were so fortunate to have worked with Susan Santoro to find our first home. After a few discussions, she understood the exact house and neighborhood that we were looking for. She made sure we saw the house as quickly as we could. She always answered every call, text and email no matter what time of day or night it was. She was very professional, hard working, honest, responsive, respectful, prompt, kind and full of knowledge. She helped us make the best decision for our family and acted more like a mentor in answering our many questions. I would highly recommend her to anyone who is searching for a home. Thanks so much Susan for all your hard work especially during this covid19 crisis. You made the process smooth, easy and stress free. We always felt that we had a trustworthy agent and now, a new friend! AnnieWang57

Sue is an amazingly trustworthy, honest and loyal agent with the upmost knowledge in all aspects of home buying and selling. My husband and I contacted Sue back in the mid 90s when we were ready to purchase our first home. Since then she helped us with the purchase and sale of multiple properties throughout the past 25 years. Our most recent purchase was a home with an in-law apartment so we could care for my parents. Whenever asked do we know any agents we always refer Sue and always receive positive feedback in return. Personally we have had nothing less than positive experiences with Sue arianesracow0

Alicia expertly guided us with selling our house. She was very enthusiastic, responsive, communicative, and knowledgeable. She was very good at letting us know our options and very forthcoming with advice that helped us through the process. We were already out-of-state while our house was on the market and Alicia was kind enough to handle some tasks on our behalf. We were very happy and fortunate to have Alicia as our agent. MikePotter

Susan was an incredible professional from the day we met. As first time homebuyers, so much of the process was foreign to us. However, she was patient and helped guide us through every step to purchasing our first home. She was our advocate in every step of negotiation and we felt like she always counseled us with our interests in mind. We would happily work with Susan again and highly recommend her! M S

Working with Alicia has been nothing short of amazing. I was looking for an agent to represent me that i could trust and always looking out for my best interest. She is extremely professional, hard working, knowledgeable, and far exceeded all of my expectations. I couldn't have asked for a better agent to help me and because of the great experience, i would recommend Alicia to anyone trying to make their lives easier buying or selling their homes. Thanks again for the hard work Alicia! billros

Alicia was amazing to work with! She was quick to respond to our emails and calls, helped us decide on an area to live in based on her knowledge of the area, and instantly made us feel at home as we did our final walk-through. Alicia and team were a god-send and we would definitely work with them again! Emanuel A

Susan is one in a million, in the best possible way! She goes far above what her job description entails to help her clients through the tedious and difficult process of buying or selling a property. Interestingly, she helped us buy the same property that she just sold 16 years ago. She was just as efficient and professional back then as she is now, and she always has her clients best interest at heart! The sale she helped us with was fraught with problems and road blocks, but Susan was always ready to help with great ideas and practical advice. drlynettetay

Kate Esposito was an amazing agent. She was knowledgeable and reassuring. She was thorough every step of the way and was always quick to answer any and all of our questions, which was a big plus for us being first-time homebuyers. Highly recommended! csavarin1187

Susan was an absolute pleasure to work with! Doing a cross-country moving during COVID is no easy task and she took away so much of the stress for us. She was extremely responsive and answered all our questions a first time home buyers. Seeing as we were unable to actually tour houses, Susan was great at arranging FaceTime and virtual tours. We will absolutely recommend her to all our friends and colleagues! Heather L

FIRST TIME BUYER AND I WILL USE HER AGAIN!!! Susan made the house purchasing process a dream. She completely understood what we were looking for and exceeded our expectations. When there was any issue she was right on top of it and went out of her way countless times to fix issued with the sellers and even with my mortgage broker. If you want a smooth home buying experience and the best of the best give her a call. She answers emails and calls very quickly. David W

Susan found us the perfect home and we couldn't have been happier with our experience working with her. Not only is she extremely knowledgeable about real estate, but she is responsive and a pleasure to work with. She genuinely cared about us finding a house that we loved and went above and beyond for us. We are so thankful for all of Susan's efforts to make us happy homeowners. caroline m

She was very helpful with looking for a home and assisted me with the purchase of my very first home as well as helped guide me step by step what to do junodavila

I can’t say enough great things about Sue. This is our 3rd transaction with Sue and she makes the process so much less stressful. Sue’s depth & breadth of knowledge of all aspects of the real estate industry (market, legal, finance) is impressive. I recommend her services to others every chance I get. While She is a great agent, she’s an even better person. I would never use anyone else for my real estate needs. kdirish

Jill and Susan were amazing to work with. Both are very knowledgeable and extremely thorough throughout our home buying process. I happily recommend them to anyone looking to purchase a home! karamac44

Kate was the absolutely best with the purchase of our home. As first time homebuyers, Kate was more than helpful and informative. A pleasure to work with her and would highly recommend to anyone buying their first home ! allenkpi

I have worked with Susan and Heidi years ago and would only work with them again. They are so honest and passionate about their work and it shows! I needed an aggressive agent who knew the area and who would get me exactly what I wanted; Susan and Heidi delivered. I would highly recommend them to anyone who wants to purchase or sell - they are always on call! lpolletta

We have known Sue for over 5 years now and I can easily say that she is the most sincere, focused, passionate realtor I have ever met. She learns what your needs are and matches them with amazing skill to the homes all over CT. She will work tirelessly to find just what you need and will not accept anything but the best opportunity for you and your family! Her knowledge of the differing areas in CT is immense and she will voice her experiences living in multiple diverse environments so that you will feel most comfortable. She is relentless to find the best fit for all her clients and realizes how very important that is for all of us! david mulligan8

My husband and I worked with Susan twice: when buying our starter home 12 years ago, and again when we purchased our current home 2 years ago. There are many skills which Susan possesses that make her, undoubtedly, the best in her field: she knows this market exceptionally well, and told us clearly how best to prepare and present our home to sell it quickly, at just the right time, for the greatest return. She then worked with us while we searched for our dream home, and understood our needs well enough to know what we wanted and what we didn’t. She is a smart realtor, and a compassionate human being. She clearly loves what she does, and we loved working with her. You can’t go wrong with Susan. user1349888

I’ve bought and sold a house with Susan and her dedication and knowledge of all aspects of the process has impressed me. I’ve always felt I was in excellent hands from the moment we began our relationship to present day-although I live in another state. Her commitment to excellence and promise to do what’s right for me as a client and friend has never waivered. I highly recommend contacting Susan in your search for a home or rental property. sigridj2

Excellent overall experience. Used alot of comparisons and was able to market my house at the right price. Was available 7 days a week without any hesitation. Her support staff are also excellent. gpinedo1383

Susan is, hands down, the best real estate agent we could ever ask for. Over the past six years, we have gone from rentals to home ownership, and she has been by our side every step of the way. She has spent countless hours with us and our family in order to truly know us and understand us. She worked tirelessly, and was available anytime to discuss anything. She is steadfast, persistent, and determined - she knows the market inside and out and thought of things we would have never thought of - all to again ensure that we were going to be 110% happy with our new home. We felt completely confident knowing that she was at the helm, thinking of every detail from first look to closing. We tell everyone we meet to use Susan - and EVERYONE has had a similar experience - she is simply the best you could ever ask for, and most of all, you will have a blast working with her! 5+++ stars for this one. caitlin l

Susan including her staff Kate are very professional. Even though you as a buyer are the leader of the team, she is a great navigator with excellent market knowledge and negotiation skills. She will bat for you like a true fighter to get the right house for you. I would without hesitation and hesitation whole-heartedly recommend her and her team !! ramie311

I can’t say enough great things about Sue. This is our 3rd transaction with Sue and she makes the process so much less stressful. Sue’s depth & breadth of knowledge of all aspects of the real estate industry (market, legal, finance) is impressive. I recommend her services to others every chance I get. While She is a great agent, she’s an even better person. I would never use anyone else for my real estate needs. kdirish

I’ve bought and sold a house with Susan and her dedication and knowledge of all aspects of the process has impressed me. I’ve always felt I was in excellent hands from the moment we began our relationship to present day-although I live in another state. Her commitment to excellence and promise to do what’s right for me as a client and friend has never waivered. I highly recommend contacting Susan in your search for a home or rental property. sigridj2

Susan and her team were amazing from start to finish. As you know, moving and finding a new place is not always the easiest thing to go through. Susan was with me every step of the way and made me feel very comfortable. She answered all of my many questions in a well-timed manner. I would highly recommend Susan Santoro to anyone and everyone in their search to find, or to sell their home. Great experience!! sarapiek

It was a great experience working with Alicia. She was attentive and always looking to understand our needs. Alicia, was always very responsive, diligent and reachable when we had questions or comments. I highly recommend Alicia and the Susan Santoro group zuser20150703162718733

We have used Susan for both selling and buying properties over the last 15 years. We have always had quick sales of our homes at great prices, including when the housing market was at the low point. Susan intimately knows the area, she connects you with the right people, and guides you through the entire process. Susan is a true professional, very knowledgeable, always responds promptly, most helpful. Her personal attention to all details, makes her an advisor, and advocate in addition to a sales agent. We highly recommend Susan and her team. Tatyana B

The 5 stars I gave to Susan says it all. When we bought our home ?? it was like working with my best friend! From the moment we met to the final sale we never had a sleepless night worrying if we were making the right move. Susan was caring, available, and able to do everything from negotiating with the owners to the eventual signing of the contract. I wish all dealings were as easy as Susan Santoro made allowing us to purchase our wonderful home. caryjacobs38

WOW! Is the only way to describe this fabulous realtor. If professionalism, hard work, and experience is what you are looking for, then you have found it. Susan helped us sell our house that took longer than expected due to an unexpected storm that damaged the house. She helped me sell the house while I was living out of state. She was highly recommended by several Yale faculty and now I understand why. Diana G

Susan was excellent. We were given her name by a colleague and were very happy with our decision. She was always available either via email, text or phone. She was able to get us into houses in as little as a few hours. She provided helpful advice through the process. I would highly recommend her to any one looking for a home, especially those who have very busy work schedules and limited time to see houses. zuser20180319140904933

Susan sold me a house 21 years ago. She also sold a house for me two months ago when I moved out of state. In both instances, she was as good as they come. She understands the market, is extremely responsive and manages to stay on top of everything. If you need a realtor for whatever reason, she is the one! William E

Jill and Susan were amazing to work with. Both are very knowledgeable and extremely thorough throughout our home buying process. I happily recommend them to anyone looking to purchase a home! karamac44

Susan and her staff handled our home purchase. It was not a normal process. My husband and I were living in Texas at the time. My son and daughter-in-law handled the legwork here in Connecticut. Susan’s office was fabulous at keeping everyone on the same page. A great deal of coordination was required. Then we had issues with some of the systems in the house we purchased. Susan’s staff coordinated those issues between us and the seller. Everything was resolved quickly and to the satisfaction of all parties. bonnie m

She’s the best around. I’ve done three transactions with her on the buy and sell side and every time it was a pleasure. Her expertise speaks volumes. She is friendly and professional at every level. deborahpan71

If you want to sell you house quickly at the best possible price you can, you should call Kate. From introductions to closing, she is professional, quick to response, and dedicated to selling your house. Despite her having several other listings (because she is a great agent) it always felt like I was top priority and her only client. Can not recommend her highly enough. michaelward47

This is the 3rd time we have relied on Sue Santoro to buy/sell a house. There is no one else we would consider. Sue and her team are exceptional. From start to finish she guided us through the entire process. You feel as if you are her number one client. The entire Susan Santoro group was extremely responsive and knowledgeable. Their expertise is unmatched. tricia d

There is a reason we have used Susan on more than one occasion, I have never written a review because I thought by now the word was out. Susan and her team are simply the best and get the job done in a timely and efficient manner. She even stayed in touch when she was on her European vacation. Anyone looking to buy or sell a property should call Susan, you will not be disappointed. zuser20150123104507071

Susan was amazing. She was my agent that sold my condo in Hamden when we were moving out of state. When we decided to move back to Connecticut, it was no question who to call. Susan was an amazing advocate. Extremely knowledgeable and responsive to all of our needs. She found us a great house, close to my work at Yale New Haven Hospital. I would highly recommend Susan for ANY real estate needs. bsandlauferrn

I have worked with Susan and Kate on multiple home sales and the purchase of my condo they have been nothing short of phenomenal. They listened to our needs, priced our homes fairly and closed the deals efficiently. They sold my parents home which was not in the best shape in 1 day with multiple offers. If you are looking for honest, reliable and efficient realtors Susan and Kate will not disappoint you. I began writing reviews on services I received over the past year because I have very high standards and want to share my experiences both positive and negative. I have no negative comments about this team. irismelliwbarnes

As a first-time home/condo-buyer there was a lot that I didn't know. Kate was incredibly helpful through every step of the process. She gave me very useful advice during the tours, while making offers and during negotiations. She is very approachable and always responded very quickly. I was even out of town during some very crucial moments and she helped me plan to keep things moving forward while I was away. I enjoyed working with Kate very much and highly recommend her as a real estate agent. melanie k

Susan was an incredible asset when buying our first home this year. She is extremely knowledgeable, stays in constant contact, and is a fierce advocate for her clients. Our purchase could have been quite stressful, but her support, encouragement, and resourcefulness made it so much easier! She was extremely skillful at orchestrating the process. We are so thankful for all of her help and guidance, and highly recommend Susan to anyone who's looking to buy in the greater New Haven area. Whitney R

My wife and I have sold and purchased 2 homes using Susan as our real estate agent and could not be more empressed. During these manor events we all want to make sure we are working with someone who is the expert and always has our best interest at heart, Susan checks all of the boxes. Once we found Susan we knew we were in good hands and Susan was available to us 24/7 to answer any question and head off any potential issue. We would highly recommend Susan for any of your real estate needs if you are looking for someone with wealth of knowledge about the industry and is a true professional. dmart5162

We have known Sue for over 5 years now and I can easily say that she is the most sincere, focused, passionate realtor I have ever met. She learns what your needs are and matches them with amazing skill to the homes all over CT. She will work tirelessly to find just what you need and will not accept anything but the best opportunity for you and your family! Her knowledge of the differing areas in CT is immense and she will voice her experiences living in multiple diverse environments so that you will feel most comfortable. She is relentless to find the best fit for all her clients and realizes how very important that is for all of us! david m

Susan and her team were amazing from start to finish. As you know, moving and finding a new place is not always the easiest thing to go through. Susan was with me every step of the way and made me feel very comfortable. She answered all of my many questions in a well-timed manner. I would highly recommend Susan Santoro to anyone and everyone in their search to find, or to sell their home. Great experience!! sarapiek

Susan And The Susan Santoro Group have to be the best team around! From our first meeting, they made my husband and I feel assured we were in the best of hands and knew that they were a strong advocate for us, as their clients. Susan was tireless and totally responsive to our needs. Our house was listed and sold within days!! What more can a seller ask for! Thank you and your team for everything. A job well done!! mjb521

Alicia has been an absolute pleasure to work with from beginning to end. My boyfriend and I were first-time home buyers and she was so incredibly patient with guiding us through the process and accommodating our hectic work schedules. I couldn't believe how quickly she was able to pick up on knowing exactly the type of house we were looking for, and she was determined to make sure we found something we really loved. I also appreciated the way she was always diligent about leaving a house exactly how we found it after a showing, which just goes to show how thoughtful and professional she is. I would highly recommend her to anyone I know looking for their forever home! s s

I was put in contact with Alicia through a lender I was speaking with, and he absolutely made the right choice in choosing the best agent for me. Alicia is very communicative, flexible and has the needs of her client before anything else. I am thrilled to have had the experience of meeting and working with Alicia. I would recommend her to anyone! matthewdgray91

Susan is the full package. She has many yrs of experience. In addition to her knowledge of the current market conditions, she has a wealth of resources (home inspectors, painters, home renovation contractors, etc) she can refer you to. She is available by phone, text, or email 24/7. Debbie D

It was a great experience working with Alicia. She was attentive and always looking to understand our needs. Alicia, was always very responsive, diligent and reachable when we had questions or comments. I highly recommend Alicia and the Susan Santoro group zuser20150703162718733

Susan helped me buy my home 7.5 years ago in North Haven; and then sold the same home for me to move to Guilford. It’s clear that Susan has a wealth of knowledge in knowing the right way to sell and buy a home. As I have a busy work schedule that requires a fair amount of travel - Susan was able to manage the process and communicate everything that I needed to make the process as smooth as possible. I have used her three times now - so I would say it was certainly a job well done... bnjmn s

Kate went above and beyond for me during my difficult buying process. The seller was definitely not easy, but Kate got everything done and then some. Kate has a broad reality skill set and is a great communicator. I would recommend her to everyone who needs an awesome realtor! Lauren R

Susan and Kate came to my home with a plan and a way to sell fast. They did her home work on a bank ready appraisal and selling price. We walk thru and around the house and said what was good and what should be changed. After our open house and feed back from buyers we made some new changes. On our second open house we we had a buyer and sold it. We had it on the market for two weeks. Susan and Kate always answered or returned my call very quickly. Along with keeping in touch with calls we also texted to give info back and forth. The plan that they laid out work great, Priced right for a sale and bank approval. Listed and sold in two weeks., WOW ! We interviewed four other agents and Susan and Kate were the only ones to come in with a plan and a path to start right away. MAIELLO20

My wife and I fell in love and bought a new home before we even listed our present home. I highly recommend not doing it this way. So the pressure was on for Susan Santoro to sell quickly and of course for a great price. She 100% delivered! Two years later, our condo is still the highest priced unit sold from the complex. Susan Santoro is a full time, hard working, result providing Real Estate Agent. user428627

Susan is very committed to her work, she really knows about customer service, always with a smile and with clear answers for all your questions throughout the process. Susan has helped us to buy and sell two houses since 2008 and we always come back to her. She is very engaged and very responsive. I highly recommend the Susan Santoro Group, you won’t regret it. ?? chrisfel t

I highly recommend working with Susan Santoro. She is extremely knowledgeable, well-connected, and was very prompt in helping us navigate the purchase of our first home. She made the process extremely easy (we found our home after working with her for four days!), particularly as both of us have busy work schedules, and she was always willing to answer calls/texts when needed. iamafreckle

Kate, Amazing job at selling my condo. Was so quick and painless I couldn’t have asked for anything better. Your expertise is second to none. Also, available anytime of the day and night. The team aspect of you and Susan is huge. Thank you so much for all of your help and I wish you the best. Andrew C

Alicia has been an absolute pleasure to work with from beginning to end. My boyfriend and I were first-time home buyers and she was so incredibly patient with guiding us through the process and accommodating our hectic work schedules. I couldn't believe how quickly she was able to pick up on knowing exactly the type of house we were looking for, and she was determined to make sure we found something we really loved. I also appreciated the way she was always diligent about leaving a house exactly how we found it after a showing, which just goes to show how thoughtful and professional she is. I would highly recommend her to anyone I know looking for their forever home! s shanleyerin

Thank you to Susan, Kate and Heidi for your excellant work in helping us sell our home! From day one, Susan was in constant contact with us and helped us from start to finish. Everything went smoothy and we credit that to the expertise Susan has in the field of real estate. We highly recommend Susan to anyone who is interested in selling their home in a timely manner and for top dollar - you will not be disappointed! Vince and Louise Vannoorbeeck vincevann

Sue could not be more personable, informed, calm, helpful, efficient and dedicated! One cannot ask for a better real estate professional - they don't exist! Sue responded immediately to my inquiry, and within a couple of days met me with a comprehensive market analysis, such that I felt very comfortable taking her suggestions regarding price and marketing. She hired a superb 3-D photographer, who created an incredible online tour, as well as beautiful stills. Sue brought in a serious buyer quickly in a tough market, and it was only because my career plans shifted that I did not go through with a sale. pauljcohen

Susan & Heidi were great in helping us buy our first home. Several of our colleagues recommended Susan and her team to us and we are so glad that we took their recommendation. As first time home buyers, we completely trusted Susan & her team for their many years of experience and wealth of knowledge on the New Haven shoreline area. Susan & Heidi were very attentive and available during our entire process of home-hunting and home-buying. They always made themselves available when we wanted to see houses, and they offered their honest opinions with our best interest in mind. We had a few houses that we were seriously considering before we settled on the home we bought, and after more research with the help of Susan's team, we discovered some issues with one home that discouraged us from pursuing it further. When we were in contract with the house we ultimately purchased, we came across some findings after the inspection that made us uneasy, but Susan did some digging into past records and relieved our fears. The whole process of being in contract for our current house went as smoothly as we could have hoped for, and we credit Susan and her team for referring us to wonderful loan officers & lawyers. All in all, our first time home-buying experience was smooth & low-stress and we could not have done it without Susan & her team! yevapan

Kate is a hard worker and a zealous advocate. She did her research, priced our home well, and sold it quickly. She was available for our many questions, and worked diligently through some hiccups to close the sale. We'd highly recommend her! buenaventure

Katie was tremendous! My wife and I were first time home buyers looking for our forever home. Katie was there for us every step of the way and was very accommodating to our hectic work schedule when booking the showings. She truly went above and beyond to give us the best experience in buying a home. mattcavs90

Susan is amazing. I'd be the first to tell you that, as a rule, I dislike realtors and the ethos of the industry. Sue forced me to reconsider my opinion and revoke it--if only for her. She brings decades on knowledge to bear on the Southern CT and New Haven County Shoreline realty market. She is a tireless worker, reachable at literally all hours. Her energy and enthusiasm for her job (and all of life) is infectious and she manages to be direct and candid without being pushy. I cannot imagine a better agent. echristisonlagay

Susan was amazing! We were first-time home buyers, nervous about the process and unfamiliar with the real estate market. Susan quickly got a handle on what were looking for, found us great properties to look at and walked us through the whole process. She's a great communicator and incredibly responsive. She listened to us well and was honest with her feedback. When we found our house, she explained all of the steps clearly, connected us with excellent vendors (lawyer, mortgage, etc). I felt confident every step of the way. I can't recommend Susan enough - I'm so glad we found her! jennlackie

Susan was a great agent to have on our side. She helped us feel comfortable and informed throughout the process as first time homebuyers. Highly recommended. zuser20151212171255387

I needed to find a home in the area while living across the country and a friend recommended Susan. I couldn't have had a more knowledgeable, connected, thoughtful, responsive, funny, or wise ally in my hunt for our new home. Susan quickly got a sense of my taste and style, introduced me not just to potential homes but to potential towns and neighborhoods, and felt like an old friend after just a couple afternoons in her car. In the end she found the perfect place for me a few days after I had returned home; I FaceTime toured it with her and put in an offer without having seen it in person - that's how much I trust her. It is, in fact, the perfect place and we are so happy with it. The seller's realtor knew & trusted Susan as well and my sense is that that was a large part of why our offer was accepted in a competitive situation. Susan has continued to be such an amazing resource as I settle into my new home - she knows everybody. If you are considering working with Susan, do it - you will be so glad you did. carolyn f

Susan Santoro is top notch! I would highly recommend Susan! I found Susan from a recommendation from a friend, after my house was on the market for 8 months and I felt that I needed to try someone new. I will admit that after 8 months, I was becoming very frustrated. Susan came in and took control, had a plan, was diligent, professional and very knowledgeable and skilled. I ultimately decided to take my house off the market due to personal difficulties and again, Susan could not have been kinder or more supportive in understanding my decision. My story is a bit different than most because Susan did not ultimately sell my home however, had I kept the house on the market, she would have sold it within weeks. I know that for sure! When the time is right, I will again list my house with only Susan. Life has many ups and downs and selling a house does not always go as planned, but I know that when I am ready, she will be the one I put my trust in without hesitation. rjct407

I have had the pleasure of knowing Sue for many years, since she first helped me sell a condo and buy a house. She has subsequently helped me sell that house and buy another. I send everyone to Sue and she will remain my go-to referral for all things real estate. This is because Sue embodies many of the qualities I hold most dear. Most of all, Sue has a great deal of integrity. She is honest and straight-forward. Having gotten to know Sue over these years, I can say without hesitation that she is in this business because she truly loves helping people find the homes that will shape their daily experience. I greatly value working people who are 100% committed to what they do. Sue is such a person, and as a result she is not only a pleasure to work with and to know, she is also excellent at what she does. jcrubinstein

Susan and her team are extremely thoughtful in their approach and made the sale of our house and purchase of a new one a very positive experience. She always let our opinions and family needs lead the process. She also was very understanding about the difficulty of showing a home with small children and a dog. The market was hot when we were buying and Susan was able to negotiate an amazing deal for us. We are thrilled with out new place and really miss working with Susan. josephtsmolinski

We could not have chosen a better realtor. This was our second time working with Susan. She was the realtor when we purchased the home we are in now and the one who sold the home we were in at that time. She was great then which is why we felt so comfortable using her again. Susan was on top of everything. Her knowledge in all aspects of purchasing our new home was so helpful. She always kept us in the loop and guided us through it all. We would most definitely recommend her to anyone! dbsrx1

Susan Santoro and Kate Esposito were great to work with. They were extremely helpful both with getting our house ready to list and helping us price it correctly. The suggestions that they made were 'spot on.' We took their advice, and our house sold quickly. They supported us throughout the emotional period between the contract period and the actual closing. They work well as a team. I recommend both Susan and Kate without reservation. melissa p

Susan was an amazing Realtor from the 1st call just to simply inquire about a property. She explained the property to us and met us there several times before we decided to make an offer. When we decided to list out home we knew we could trust her & she had an offer within the first week. Our entire experience was 100% perfect although we had a complicated transaction she helped us along the way and we all made it to a closing. Since then Sue has called to check in and if ever decide to buy another home we will defiantly use Susan again not only as a Realtor but also as a friend. guilfordmom

My wife and I have sold and purchased 2 homes using Susan as our real estate agent and could not be more empressed. During these manor events we all want to make sure we are working with someone who is the expert and always has our best interest at heart, Susan checks all of the boxes. Once we found Susan we knew we were in good hands and Susan was available to us 24/7 to answer any question and head off any potential issue. We would highly recommend Susan for any of your real estate needs if you are looking for someone with wealth of knowledge about the industry and is a true professional. dmart5162

I have known Susan for 10 years and she is a fantastic real estate agent. She has assisted with multiple real estate transactions over the years. She is extremely detailed and always there for you when you have questions or is looking for guidance. She is knowledgeable about various areas in CT and will make sure that you always feel comfortable every step of the way. You can’t go wrong using Susan as your real estate agent! Madeleine S

Susan Santoro is a wonderful Real Estate professional. We (my husband and myself) have had the experience both on the selling side and purchasing side of deals. She is always responsive and has great in-site on what you need to do to sell your home. I would highly recommend Susan Santoro to others and would always contact her when in need of an agent or advise if thinking along those lines. miacozza

I highly recommend Susan Santoro. She is knowledgeable about the real estate market, the current trends in marketing a home as well as being professional at all times . The most important criteria for an agent is to be accessible which she is . Always responded to us either by text , email , or telephone call almost immediately. We are very pleased and we recommend her . rosey26

Choosing to work with Kate Esposito of the Susan Santoro Group was a home run. Mike and I were able to find our dream home with Kate's help. She went above and beyond to find us exactly what we were looking for with the parameters we set. Our schedules were constantly changing and not easy to deal with, and Kate accommodated us with no issues. She knew what questions to ask, was very knowledgeable and prepared for the questions that we did ask, and gave valuable insight into the homes we toured. Kate worked tirelessly to make our first home buying experience seamless, and we are highly satisfied homeowners as a result. We would not have been able to achieve the results that we did without an agent like Kate who constantly had us in the back of her mind. puopolo l

From the very beginning, Susan took the time to explain the entire home-buying process carefully and clearly and made sure that ALL my questions were answered. She listened intently as to what I was looking for in my dream house and made sure to match me with the best prospects. Her knowledge of the area was invaluable in helping me sort through my options. She was always looking after my best interests and the asking price of the house never figured into the guidance and advice she provided to me, unless she thought I would be paying too much! Once the offer was accepted, unlike other agents who might have 'signed off' at that point, Susan went into overdrive and made sure to vigorously represent me during the inspection process and subsequent negotiations. She was also invaluable in assisting me in finding local contractors for when I finally moved into the house and needed services. Her staff, especially Heidi DeRusso, were also gracious and highly supportive in the rare times that Susan couldn't attend an on-site visit. I know I'm leaving a bunch of other wonderful things out, but I can honestly say I would never buy or sell another property without Susan on board! She is a consummate professional and a wonderful person. zuser20150607045342279

We had a difficult time trying to sell our home for almost two years and after two different agents. Kate was able to list our home on the market and sold within the first week! We found new construction for our new home and Kate was a great resource in helping us navigate through the ins and outs of the process, which seemed daunting at times. We couldn’t have got through it with your knowledge and expertise. Thank you Kate! It was a pleasure working with you. wolf j

Susan is in one word PHENOMENAL! She knows the market and knows how to sell a house quickly. After the open house we had 4 offers and accepted one (over asking) 4 days later. She made it easy for us. mintxhipum

Susan and her team are on point!! Organized, Professional, Responsive, and Proactive. Susan, Kate, and Heidi were there for us every step of the way, selling our first home (with complications) and buying our 'forever' home out of the area. So happy with The Susan Santoro Team!! bloxsom28

Heidi made a very stressful time in my life a very easy and seamless process. It was a pleasure working with her and her team and would highly recommend working with them. ray a

Katie did a fabulous job for us....we knew exactly what to expect and when. Sale was flawless. Thank you so much...we highly recommend Katie and the Susan Santoro group to anyone in need. reagincurran

Katie was great in helping us find our first home! She was always available when we had questions and super accommodating when we wanted to go see a house. I highly recommend! kaitlin m

Susan Santoro made my first time home buying experience so much less stressful than I thought it would be. She is patient, thorough and really listens to the needs of the individuals with whom she is working. She is a true professional. She always got back to me with any and every question and concern I had. Moreover, her in-depth knowledge of the area market was invaluable in finding the specific home I and my kids were seeking. I owe her a tremendous debt of gratitude for providing a home which my kids and I will enjoy for many years to come. Should I purchase another home ( residential or rental property), I will utilize her services in a heartbeat. zuser20151101025355427

I highly recommend contacting Kate for help in finding a property to rent! She provided a search of the area based on my needs and was very responsive in giving advice on narrowing down the candidates. She helped organize a tour of final properties, during which she made clear how knowledgeable she was of the area. After deciding on a choice, she made the application process go very smoothly and made sure to check in as the lease was being drawn up. schneider1765

There is no real estate specialist who is more expert or passionate than Susan Santoro! She truly enjoys helping local families find their dream homes and she does so with outstanding professionalism and know-how. She helped us find our dream home 4 years ago and I am still singing her praises. She is exceedingly helpful in both practical matters as well as all the nuances of real estate. She is extraordinarily accessible and informative at any time your need her for matters big and small. Susan has superb judgement and is beloved by both clients and colleagues. In an industry that can seem daunting, Susan gives you an enjoyable, successful and dignified experience. You will have fun and agree that she is THE BEST! We will forever be grateful to Susan! user0827496

There is no real estate specialist who is more expert or passionate than Susan Santoro! She truly enjoys helping local families find their dream homes and she does so with outstanding professionalism and know-how. She helped us find our dream home 4 years ago and I am still singing her praises. She is exceedingly helpful in both practical matters as well as all the nuances of real estate. She is extraordinarily accessible and informative at any time your need her for matters big and small. Susan has superb judgement and is beloved by both clients and colleagues. In an industry that can seem daunting, Susan gives you an enjoyable, successful and dignified experience. You will have fun and agree that she is THE BEST! We will forever be grateful to Susan! user0827496

We worked with Susan as the seller's broker when buying our current home and were so impressed with her that we had her sell our previous home. She did a fantastic job helping us put our best foot forward in terms of minor touch ups and staging. She also twisted my arm on the asking price, I went with her guidance and ended up with competing offers above asking, ending with a higher price than I expected. A real pro. Norka M

My husband and I have worked with Susan and another agent from her firm when both buying and selling properties. We have nothing but praise for Susan as a person and as a real estate agent. She goes out of her way to make certain that you're cared for and listened to and she respects your opinions. I highly recommend her and expect that she will do the same for any of her clients. sbchen

We just bought our house in Cheshire. Susan did a great job in helping us find the right one. She knows the area well and was a good resource for out of towners like us. My husband and I have so many items to tick off on our list and Susan listened and respected our wishes. She negotiated well on our behalf re: inspection repairs. We were able to get a $1000 credit for a defective downdraft vent. There was a small hiccup during closing but it was not Susan’s fault. Everything worked out in the end and we closed without problems. lanie 2

Kate was very helpful in helping me find my current apartment. I gave her my requirements, and she kept me informed of listings that met those criteria. She was also more than willing to drive me around to the different locations, and helped point out things that I might have otherwise missed. Her assistance was invaluable. zuser20150627142823038

Katie was an amazing real estate agent to work with. She took the time to understand what I was looking for in a condo and always kept my preferences and budget in mind. She was upfront and always positive even if things were difficult. Katie was always accommodating and very knowledgeable. I would recommend (and have) Katie to any of my family and friends. nmigani61

Kate was wonderful to work with from the beginning of the process while searching for houses to the day of closing. We will definitely use Kate again in the future! Lauren D

Susan has helped us to buy and sell two houses over the past 21 years - our first house when we were young parents and our second house years later. Her professionalism, sound advice, accessibility, and good humor have helped us through these transitions. I can't rate her highly enough! smbaird65

We worked with Susan as the seller's broker when buying our current home and were so impressed with her that we had her sell our previous home. She did a fantastic job helping us put our best foot forward in terms of minor touch ups and staging. She also twisted my arm on the asking price, I went with her guidance and ended up with competing offers above asking, ending with a higher price than I expected. A real pro. Norka Malberg

My husband and I worked with Kate to purchase our first home and I cannot believe how easy she made the process for us. She is incredibly knowledgeable, personable, patient, and generous with her time. She answered all of our questions and explained every part of the process clearly and thoroughly. We were quite overwhelmed just thinking about going through the home buying experience, but working with Kate made it as painless and straightforward as possible. I highly recommend her. jilleb7

Kate and the Santoro Group were excellent. We were from out of town so they bent over backwards to accommodate schedules and communications. Definitely would recommend for anyone looking for an honest, trusted adviser in the home buying/selling process. Kyle K

Susan Santoro did a wonderful job selling our home. She had excellent suggestions at all stages of the process, was timely with all aspects of the house sale, was quick to respond to any questions, and really collaborated closely with us. She's incredibly organized around the little details, as well as the big ones! Her many years of experience really showed (but you can also tell that she's really smart at baseline!) She put everything into the process. We found Susan due to reviews like these and we are very happy to pay it forward by writing this review. We wish her many, many years of continued success. rrobbins100

Our family had an outstanding experience with Susan. From our first meeting, we saw a nice variety of houses and she really paid attention to what worked and didn't work for our family so that by the second time we met with her, she had a very clear picture of what we needed and found it for us. She clearly had an idea of what was coming on the market before it did so that we had a nice jump on everything. She is easy to talk to and really felt like our ally through the process. She even watched our toddler while we toured houses, and he loved her too! Her insights throughout the showings, the inspection, and the walkthrough were spot on, which was especially helpful to me as a first time home owner. All of her recommendations have worked out beautifully. I have already recommended Susan to friends and will use her again if I am in need of a real estate agent in the near future! wnman2005

Kate guided me through a very difficult sale with professionalism supported by a deep knowledge of the local market. Her advice was always accurate and her help with this sale was invaluable. Kate always returned calls in a timely manner and kept ‘her cool’ even when I did not. I don’t think the sale would have happened without Kate’s calm & knowledgeable advice. Kate handled the entire process for me. I highly recommend Kate Esposito. zuser20150710111812685

We have had the privilege of working with Susan several times over the past 15 years. When we purchased our first home Susan represented the sellers in the transaction. She was great to work with even though we were on opposite sides of the transaction. As a result, we asked Susan to represent us when selling that house 12 years later. Her responsiveness and diligence on getting us the best deal possible were above reproach during what turned out to be a difficult transaction. Susan then worked hard to place us in a temporary rental situation while we looked for our “forever” home. After nearly two years, we are finally there. Her patience and understanding of what we were looking for was truly appreciated. We would highly recommend Susan to others seeking a diligent, honest, and knowledgable agent. Scott C

Susan effortlessly negotiated the purchase of our new home and was instrumental in getting our home sold in a difficult market when other similar homes were not moving. With every step of this often difficult and emotional process I knew I was in good and capable hands. Made it easy to rest at night!! joey6245

We worked with Susan when she helped us find a home during our relocation from California to Connecticut. Susan proved to be extremely knowledgeable regarding the communities we were interested in, and was very helpful in recommending a home inspector, attorney, and referred us to multiple services and tradesmen that we were in need of during and after the close. Interestingly enough, the selling broker relied upon Susan for direction and advice for almost everything during the transaction. We would highly recommend Susan on both the buy and sell side. Gary C

Kate Esposito is a professional agent and also a very easy going person. She helped me to find an ideal apartment and showed the room to me in every detail, I'm satisfied for all the services. So in conclusion, I strongly recommend Kate Esposito as your agent when you are planing to rent an apartment, sale a house or others. Helen Z

My husband and I enjoyed working with Kate as we were looking for our first home. We loved how flexible she was and willing she was to show us houses around our busy work schedules. She is extremely personable which made the showings fun! She got to know my husband and I, paying attention to what each of us were looking for in our first home. I highly recommend Kate if you are looking to buy a home. She is very knowledgeable about many different areas and the entire home buying process. She went above and beyond for us (even on her days off!). If you're looking to buy the perfect home, make sure you use Kate as your realtor! kfairbrother717

Susan Santoro is a consummate professional, outstanding in her job at every level and in all criteria. Since 1992, Susan has been essential to the sale of three homes for me, and the purchase of my current home. I would not want anyone else to handle a sale or purchase for me. Susan's expertise is second to none. Her savvy determination allows her to take on any challenge, and she sees every project through to fruition with her continual desire for perfection in even the smallest detail. In my mind, there is no better example of a competent real estate professional than Susan I give her my highest recommendation. If you are searching for someone who will do their utmost to find the right home for you, you will be completely satisfied with Susan Shaw Santoro. Sharon Wrzosek Hamden, CT. swrzosek

Kate was wonderful. She was very easy to work with and replied quickly to calls, texts, and emails. She did a great job with staging and photos. I really appreciated that she attended all of the showings instead of having a lock box and having strangers alone in the house. I initially listed higher than she recommended; once i dropped to the price she had originally suggested, it sold within a few days. Christi W

My husband and I purchased our first home nine years ago with the help and guidance of Susan Santoro; when we decided to sell it and purchase another home, we immediately called Susan again. We would never consider working with anyone else. Susan is highly knowledgeable, sincere, and truthful. She knows the real estate market very well, and we value her opinion. We sold our home quickly and are now happily settled in our new home that is just right for us. I am certain we would not be as happy as we are were it not for Susan. She's the real deal. marikasagnella

Susan is wonderful! She helped us find our perfect new home on the first night we went looking at houses and then got our house sold quickly so that it could all work out! She was actually the listing agent of the first home my husband and I bought and after we left the showing we both looked at each other and said when we have a house to sell, she has to be our realtor. alicatt1096

We loved working with Kate! She helped us sell our home and also assisted us in finding our new home. Kate is extremely knowledgable, reliable and willing to crawl into the tiniest of spaces when examining potential homes to buy! She has a great laid-back demeanor but is assertive and direct. These qualities were extremely helpful in our home search. We would recommend Kate to anyone looking for a great realtor to buy or sell! user880686

As first time home buyers, Susan make the process easy while helping us out with every question we had along the way. Finding houses in our price range and style, Susan was with us from phone calls early in the morning to emails late at night. Susan was always there to lend a supportive and honest hand. Now, we are finally settled into our house, and we would only recommend Susan to work with anyone looking to buy a new home. kzurlo

She was very knowledgeable about the area we were looking in (North Haven). She was so good about pointing things out that would make a house more marketable if we needed to sell it at some point. She was great at responding to emails and I really feel we got a great deal on our house because of her negotiating skills. I felt she was very trustworthy all along the way and have recommended her to several people! ashlee a

When we decided to sell our home, there was no question who we should contact. Susan was the sellers' agent when we bought our beloved first home. We were greatly impressed with her then and knew we would be in exceptional hands as we sold our home. Susan represented us as both buyers and sellers, navigating us seamlessly through every step. Along with her wonderful team, Susan never failed us. She is an incredibly experienced resource, tirelessly going the extra mile to be there for us. Day after day she and Kate answered countless questions, calmed any anxieties, and provided masterful counsel throughout the process. Susan became a part of our family and we wondered what we would do without her input once closing day arrived. We can't imagine plowing through this experience without her outstanding professionalism, breadth of knowledge, and powerful negotiation skills. We cannot recommend her highly enough. shellylovelee

great job with pictures and write up - very easy to work with - I knew that my beginning asking price was mildly aggressive, but that did not hinder Kate from doing her best to sell it at the price I requested even though she may have thought a lower price might be more effective. KPFitzpat

Amazing!!!! Susan is more than a real estste agent. She becomes your trusted confidante in the process. her advice was spot on. When she called to tell us she found our dream home she wasnt kidding. She made the process seem so easy! we tell wveryone we know to use her. She's warm, energetic, and empathic. The best! mzimm1

Working with Susan was an absolute pleasure. Her attention to detail is amazing. She is kind, courteous, answers questions promptly and goes above and beyond for her clients. I would highly recommend her to anyone looking to buy or sell. It doesn't get any better than Susan!?? user33389855

I purchased my first home with Kate after a year of renting, in a rental she had also found us. Kate was very knowledgeable in the area and always there when I needed her, with quick response time to emails and calls. I felt like she worked always in my best interest and that I was her priority during the process. I would recommend her to anyone moving to New Haven County. JonR54

Working with Susan was an absolute pleasure. Her attention to detail is amazing. She is kind, courteous, answers questions promptly and goes above and beyond for her clients. I would highly recommend her to anyone looking to buy or sell. It doesn't get any better than Susan!?? user33389855

Katherine is a promising young realtor who takes the extra step with her clients to ensure a smooth and comfortable transaction. The purchasing of our house was handled very professionally. matt02ws6

It is truly an asset to have Susan on your team as you negotiate the home-selling process. She is knowledgeable about the Spring Glen market, has good insight as to what buyers are looking for, and can help you price and time the sale wisely. She is consistently very responsive and assertive when working with others. I was so glad to work with someone I could trust to be mindful of our goals and interests. skblue13

Susan was our absolute saving grace when it came to our home buying experience. She knew what we wanted and needed long before we did and worked tirelessly to find it, never giving up until we were perfectly happy. Coming from out of town and trying to understand the community and different neighborhoods can be incredibly overwhelming, but Susan used her expert knowledge of the area to guide us to the perfect house in the right location, close to town. She went above and beyond in every step of the process, and was a true friend and advocate who we trusted wholeheartedly. We do not anticipate moving anytime soon, but if we do, we will definitely choose to work with Susan again! We have recommended her to many friends and every single one has also had a positive experience! In short, I cannot say enough wonderful things about the Susan Santoro Group! nilspetersen

outstanding service, highly knowledgeable regarding neighborhoods. Also, very personable, great people skills. She was quick to respond and assist with all details of buying our home. user2687952

Kate is the consummate real estate professional. I needed to find a house as soon as possible, Kate worked tirelessly to search for appropriate options for me. In the end she found the perfect house for the right price. deb.bigelow05

Susan is an incredible professional. She considers each individual carefully to assess their needs and find the best match for every situation. She spends all the extra time necessary to learn each of her clients wishes and priorities, then applies an extensive experience from all across the region to find the perfect home at the best price. There is no doubt that she places the needs of her clients first and will work tirelessly and relentlessly to achieve the goals she promises, efficiently and quickly. She was able to rescue our family from failings of two previous realtors in just moments, recognizing exactly what we needed and where we needed to be then was able to swiftly secure the best price point to make sure we were happy. We cannot say enough great things about Sue! She is simply the BEST!!!! user5060594

It was a pleasure to work with Kate. She was always available for me when I had questions or a concern. Whenever I called her she got right back to me. She kept me posted at all times as to what the status was on everything. I felt very comfortable working with her! I would recommend Kate to assist anyone looking to buy or sell a home. rmadden5206

great job with pictures and write up - very easy to work with - I knew that my beginning asking price was mildly aggressive, but that did not hinder Kate from doing her best to sell it at the price I requested even though she may have thought a lower price might be more effective. KPFitzpat

Kate was very pleasant to work with she even helped negotiate approval on a pet policy. She showed us several properties and apartments all with in the radius and price point asked. Kate was very all appointments with Kate were quick and to the point. April B

Susan is an outstanding realtor and I would enthusiastically recommend her!! She has great knowledge of the real estate market and is professional. A pleasure to work with. We would not use anyone else! user77477191

Working with Katie Esposito made buying our home a breeze. She was beyond helpful and professional during the entire process from start to finish. As first time homebuyers, we were learning as we went along. Katie was able to take us step-by-step through everything by making recommendations and ensuring that we were comfortable and happy with our decision. We love our new home and the experience of working with Katie! zuser20160222201917987

Susan was GREAT for us! Her advise and oversight was detailed and spot-on! She is a hands-on person with great energy! The house was fairly priced - we had 2 offers the first day! The family that purchased the house are fantastic and the closing could not have gone smoother! I highly recommend Susan! timoskey1

Susan was always there for us. She answered all our questions and her suggestions were always on point She was able to sell our house much quicker than we ever imagined. She treated us like friends not just clients. She is a wonderful person. delstick

Katherine is a promising young realtor who takes the extra step with her clients to ensure a smooth and comfortable transaction. The purchasing of our house was handled very professionally. matt02ws6

My experience with Katie was flawless from start to finish. She was knowledgeable, helpful, patient and extremely organized. She was able to refer me to a mortgage broker, home inspector, real estate lawyer and came with me to every appointment. I closed on an FHA loan within 60 days of finding our happy home. I could not give a higher recommendation. Thank you Katie Esposito! Aimee P

Kate Esposito was nothing but pleasant, helpful, and diligent throughout our home-buying process. All inquiries and concerns were handled in an efficient and timely manner. We highly recommend Kate. nadiakalghadyan

Kate was great! She listened to our housing requirements and was very responsive. She found us a great rental that met our specifications. We highly recommend her! Julia F

We have done business with Sue 3 times buying and selling and she is top notch. Sue is extremely knowledgeable and very responsive - quick to return emails and phone calls. She understands the local neighborhoods and knows what is important to us. Sue is open and honest and we know she has our best interest at heart, to us you get no better then that.Highly recommend!! Thanks Susan for all your hard work! Tatyana B

Helped me sell my condo at the top of the recession. She's really familiar with the area, she persevered, she's really professional and honest. Can't recommend her enough. Chumcha

Helped me sell my condo at the top of the recession. She's really familiar with the area, she persevered, she's really professional and honest. Can't recommend her enough. Chumcha